Frequently asked questions

  1. Why don't I see the route in the app?
  2. How do I edit routes in the app?
  3. How do I hide all orders except the current one?
  4. Why don't I receive authorization text messages?
  5. Why can't I log in to the app?

Why don't I see the route in the app?

  • The phone is offline, so information about orders, depots, and routes simply isn't being updated. Make sure that mobile data is enabled on your phone.
  • Invalid username. Make sure that you're logging in to the app using the same username that the route is assigned to. If you work with several companies, make sure you selected the right one. For more information, see Courier settings.

How do I edit routes in the app?

The ability to edit routes depends on the settings of the depot you pick up orders from. If this feature is enabled, you can change the sequence of orders in the route yourself. For more information, see Manual mode.

How do I hide all orders except the current one?

You can't change the order list display settings. For more information, see Limiting the number of visible orders.

Why don't I receive authorization text messages?

  1. Check your blacklist and blocked text messages on your phone.
  2. Make sure that you don't have any antivirus software or built-in spam blockers installed on your phone.

Why can't I log in to the app?

You may have entered the wrong phone number or username. Make sure you didn't enter any extra characters (for example, spaces at the beginning or end) and used the right letter case. If your account is configured correctly, contact the coordinator and ask them to check the same settings on their side.