Installation and setup

Device requirements

• Android version 6 or higher (except Android Go Edition), iOS version 13 or higher.
• Screen resolution 960×540 or higher.
• 1.5 GB RAM or more.
• Mobile internet (3G, LTE).
• Geolocation (GPS, GLONASS).

If you're planning to purchase devices, make sure the Yandex Courier app can be installed and launched on the model you're looking at. Some models, like those running the Android GO Edition OS, don't support the app. Here are two lists that are based on the statistics that we've collected. The devices in the first list don't fully support the Yandex Courier app. The ones in the second list support it, but we don't recommend using them because of frequent problems with geolocation. More devices may be added in the future.

Device models that don't support the app

• All Alcatel series 1 models, including Alcatel 1 and Alcatel 1S.
• All models with the word Go in their name, including Xiaomi Redmi Go and Micromax Bharat Go.
• All Itel series A models, including Itel A36 and Itel A62.
• All Nokia series 1 models, including 1 Plus and 1.3.
• All Samsung models with the word Core in their name, including Samsung Galaxy A03 Core and Samsung Galaxy J2 Core.
• All ZTE Blade series A and L models, including ZTE Blade A3 and ZTE Blade L210.

Device models where geolocation may work incorrectly

• HTC One M8
• Huawei Y5 Lite
• Huawei Y5p DRA-LX9
• Huawei P Smart 2019
• Moto C
• Moto G20
• OUKITEL WP20 Pro
• Poco C40 220333QPG
• Poco M4 Pro
• Samsung Galaxy A52
• Samsung Galaxy J7 (2016)
• Samsung Galaxy M32
• Samsung Galaxy Tab A (2018, 10.5)
• Samsung Galaxy Tab A7
• Samsung Galaxy XCover 4s

Download app

Internet traffic use

Depending on how much you use the app, it uses up from 1 to 5 megabytes per hour. This is an approximate average traffic use rate based on statistics collected from various routes. The results of a specific traffic use sampling may differ.

The exact value depends on:

• The number of app sessions (launches).
• The number of routes and orders in them.
• Status changes.
• Comment posting and other actions.

You can gauge your traffic consumption using a consumption tracker on your device. If you're looking for the best service plan to use with Yandex.Courier, use data consumption statistics to gauge approximately how much traffic you spend.

Setting up background operation

To receive route updates and important notifications, set Yandex Courier to run in the background:

• Allow the app to autostart.
• Disable power saving mode.

After performing these actions, the app will activate along with your device and will be able to keep track of incoming messages even when your smartphone's screen is off.

This section provides instructions on how to configure the app on certain smartphone models. If you haven't found the instructions for your device or the names of the menu items don't match up, try looking for relevant information on the manufacturer's website or contact support.

Samsung Galaxy

1. Tap and hold the Yandex Courier app icon. In the window that opens, tap and go to the About the app section.

   

2. Select Battery and enable the Allow background activity option.

   

3. Select Optimize battery usage. In the list at the top of the screen, select All, find the Yandex Courier app, and disable optimization for it.

   

iPhone

1. Go to Settings → Yandex Courier and enable the Content update option.

   
2. Go to Settings → Battery and disable Power saving mode.

   

Honor

1. Go to Settings → Battery and disable power saving modes.

   
2. Go to the App launch section and disable the Manage all automatically option at the top of the page.

   
3. Find Yandex Courier in the list and disable the option. In the Manage manually window that opens, leave all the options on. Tap OK.

   

Xiaomi

1. Tap and hold the Yandex Courier app icon. In the window that appears, tap and go to the About the app section.

   

2. Enable the Autorun option.

   
3. Go to Background activity and select No restrictions.

   

First launch and signing up

Allow the app to access the following features:

• Access to location data when the app is closed or not in use: Allow → Allow in any mode.
• Display the interface over other apps: Allow → Yandex Courier → Display over other apps.
• Battery management: Allow → No restrictions. When the app is running, the phone's battery life will be drained faster.

Courier settings

Before you start using the app, make sure your account is set up correctly. Tap in the upper left corner and go to settings. Check the following fields:

1. The courier's phone number.
2. The courier login.
3. The courier's name or vehicle number.
4. Company name.

Switch to a different username or company if necessary.

• If you work with one company
• If you work with several companies

To change your username:

1. Tap Change couriers.

   
2. Enter the courier login.
3. Tap OK.

To change the company:

1. Tap Change companies.
2. Tap Choose a company on the card of the company you wish to pick.
3. Enter the courier login.
4. Tap OK.

To change your username:

1. Tap Log out.
2. Choose your company.
3. Enter the courier login.
4. Tap OK.

Sending logs

A log is a file that contains technical information on your app's status. It helps the support team identify issues that may arise.

If you encounter any issues with the app, send the logs to Yandex Courier technical support:

1. Tap on the top left of the screen and go to the Settings menu.
2. Scroll down to the bottom of the screen and tap:

   • Contact support to jump to your email app. A support request template will be automatically inserted into your message. Log files will be attached to the email automatically.
   • Device status to generate log files. With this option, you can send logs manually, using messengers or email, for example.