Carrying out deliveries

You can carry out deliveries in automatic or manual mode. The mode is selected based on your company's settings.

In automatic delivery mode, orders are delivered strictly in the sequence set for the route, and you don't need to coordinate orders. Manual delivery requires coordinating the delivery time for each order.

Automatic delivery

Route

The route is loaded automatically.

Start of delivery

1. Tap the first order to open the order card and see the details. For more information, see View order.

   Note

   If you have multiple orders associated with the same address, they will be combined into a single multi-order.

2. Tap Delivery address to open the route in Yandex Navigator.

Arrival for delivery

When you arrive at the delivery address, you'll see a notification with a countdown timer. That's the time during which the delivery will be registered as finished.

Completion of delivery

After a few minutes, the order will be automatically marked as delivered. When you complete your first order, proceed to the next one on the list.

The delivery may not be automatically registered as finished (for example, due to the loss of the GPS tracker signal). If you have the permission to manually confirm order delivery, tap the Delivered button in the order card.

Manual mode

Route

Choose your route:

1. Tap on the top left of the screen and go to the settings menu.

2. Tap Choose a route.

3. Find the route you need and tap Select.

Coordination of delivery time

1. Tap the first order to open the order card and see the details. For more information, see View order.

   Note

   If you have multiple orders associated with the same address, they will be combined into a single multi-order.

2. Tap Call client to coordinate the delivery.

3. After the call is completed, the app will open the screen with order statuses.

   

   Your next actions depend on the selected status. Select the appropriate status based on your conversation with the client:

   1. Delivery window confirmed

   Select this status if the client is waiting for the order within the specified period.

   2. Delivery canceled

   Select this status if the client refused to accept the order. Then tap Cancel to remove the order from your route.

   If you canceled an order by mistake, return it to your route.

   3. Couldn't reach by phone

   Select this status if you couldn't reach the client. The order will be excluded from the delivery plan and marked with the label on the map.

   Try calling the client later.

   4. Delivery time changed

   Select this status if the client asked to change the delivery time.

   When you select this status, you'll be taken to the screen where you need to assign a new delivery window:

   1. Tap Start and select the agreed date and time.
   2. Tap End and select the agreed date and time.
   3. Save your changes.

Route optimization

This step is required if the client changed the delivery time. For more information, see Route optimization.

Start of delivery

To open a route in Yandex Navigator:

1. Open the order card.
2. Tap Delivery address.

Completion of delivery

When the order is completed, tap Delivered.

If you marked an order as delivered by mistake, return the order to the route.

When you complete your first order, proceed to the next one on the list.

To cancel the delivery of all orders in a multi-order, tap Delivered. In that case:

• The status of all orders with the Not approved and Approved statuses will switch to Delivered.
• The Partially delivered and Canceled statuses will remain unchanged.

Returning orders to your route

If you canceled an order or marked it as delivered by mistake:

1. Open your List.
2. Tap Show completed orders.
3. Select an order.
4. Tap Return order for processing.

To return for processing an order from a completed route:

1. Open the list of routes.
2. Tap Show completed routes.
3. Select a route.
4. Tap Show completed orders.
5. Select an order.
6. Tap Return order for processing.

After this, the route will revert to an incomplete status.