---
metadata:
- name: generator
content: Diplodoc Platform v5.19.6
alternate:
- https://docs.routeq.com/doc/en/courier-app/functions/options.md
---
> **Documentation Index:** Fetch the complete configuration index at https://docs.routeq.com/doc/en/llms.txt
# Additional features
This page describes features that are not included in the application's basic feature suite.
The feature set of your application depends on your company settings. If a setting has been changed, restart the app for the change to take effect.
## Route optimization {#optim-rout}
{% note alert %}
Route optimization is only available if you have the permissions to [edit routes](https://docs.routeq.com/doc/en/courier-app/functions/routes.md#variant) (the icon in the top right of the screen). To enable this feature, contact the logistics coordinator.
Only routes without [intermediate depots](https://docs.routeq.com/doc/en/courier-app/functions/depots.md#middle) can be optimized.
{% endnote %}
- Automatically
1. Tap in the upper right corner of the screen.
1. Tap **Optimize route**.
1. If the number of delays has decreased, tap **Save**.
- Manually
1. Tap in the upper right corner of the screen.
1. Tap the  icon located in the line with the order address and drag it to a different location.
1. If the number of delays has decreased, tap **Save**.
## Preset messages {#pre-chat}
A number of typical situations can happen as you carry out orders. To make it easier to discuss them with a coordinator, you can use preset message templates.
To send a preset message:
1. Tap **Report a problem** in the order card.
2. Specify your reason for contacting the coordinator:
- **Wrong address**
- **No answer**
- **Road accident**
## Partial delivery {#partial-delivery}
If the order was not delivered in full:
1. In the order card, tap **Partially delivered**.
2. Choose your reason:
- **Product is damaged**
- **Packaging is damaged**
- **Client refused**
- **Wrong product**
- **Incomplete order**
- **Postponed by client**
{% note info %}
The reasons list is determined by your company's settings and may look different.
{% endnote %}
If your reason is not on the list, tap **Your comment** and describe it. If necessary, attach a photo. You can attach no more than 10 photos at a time. There is no limit on the total number of photos in the order card.
The company manager will then see the status **Partially delivered** and your reason for setting the status.
### Partial delivery if order items are specified {#partial-delivery-contents}
If the order has a list of items to be delivered, you can specify which and how many items were returned by the client and add photos (for example, to show defects). To do this:
1. In the order card, tap **Partially delivered**.
1. Choose your reason:
- Defect at the depot
- Other payment type
- Duplicate order
- Item defect
- Not completed
- Unreadable barcode
- Wrong product range
- Other (specify in the comment)
{% note info %}
The list of reasons depends on your company's settings and may be different.
{% endnote %}
1. Select the items returned by the client. You can attach a photo of each item if necessary.
Using the buttons  and , specify the quantity of items to be returned. If the client returns many items, tap the number and enter the value manually.
1. Tap **Done**.
To see which items were returned by the client, open the order card and tap the link with the number of items and returns in the **Order items** section.
Your manager will see the **Partially delivered** status, information on returns, and attached photos (if any).
## Limiting the number of visible orders {#short-list-of-orders}
Sometimes you may only see two orders on the list — your current order and the next order — instead of the whole list. When your current order is delivered or canceled, information about the next order that's part of your route will appear on the list.
Under the list you can find:
1. The number of remaining orders.
1. The end of the time window of the last order on the list.
## Restricting changes to the delivery window {#no-timechange}
You may not be able to change the order delivery window. In that case:
- The button for the date and time widget on the order card isn't available.
- The options menu that also includes the delivery timeframe widget doesn't pop up after a call to the client.
## Manual delivery confirmation in automatic delivery mode {#manual-delivery-with-auto-delivery-enabled}
If the automatic delivery mode is enabled, the order status changes to **Delivered** automatically. But due to the loss of the GPS tracker signal, automatic delivery may not be registered as finished. If you have the permission to manually confirm delivery, you'll see the **Delivered** button in the [order card](https://docs.routeq.com/doc/en/courier-app/functions/orders.md#order-details). To enable this feature, contact the logistics coordinator.
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