Orders
You can find all the detailed information and tools to help you with your delivery in the order card.
View order
Open the order card. The way to do this depends on how the route is displayed in the app.
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Find your order:
- On the map.
- On the timeline.
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Drag the interface element
(1) from the bottom of the screen up. You can see the preview (2) of orders and depots under the timeline.
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Drag the interface element
(1) up to the edge to view order details.
To move between orders, scroll through the preview cards left and right.
- Find your order.
- Tap the order address to view the order card.
If you want to view other orders, tap at the top of the screen and return to the list.
Order card
Order cards are made up of multiple blocks. Their layout depends on your company's settings. For more information, see Additional features:
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Order ID and client information. Once a route is selected on the map, this information is displayed on preview cards. For more information, see View order.
An icon over an order ID displays the order status or gives a tip on what action needs to be performed (for example, coordinating updated delivery time).
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— Send a message with the order information:
- To your contacts in messengers or by SMS.
- Via the social media you use.
Information that's sent in the message
- Order number
- Courier login and number
- Client
- Client's phone number
- Delivery address and a link to the map
- Order status
- Time zone and time of arrival at the order location
- Time zone and time of order delivery
- Order weight, kg
- The courier's current coordinates and a link to the map
- Distance to the location
- Comment
- Route link in Track & Trace
- Order link in Track & Trace
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The depot time zone, the delivery timeframe, and the time of arrival at order location.
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Order delivery address. You can also set coordinates here.
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Order items (if specified).
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Payment details and order weight.
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A widget for adding comments to an order. Tap
and enter your text. The coordinator will see this information and will be able to use it for other orders.
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A widget for adding photos.
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When in manual delivery mode, you will be able to use the Delivered and Partially delivered buttons. For more information about partial delivery, see the Additional features section.
When using automatic mode, you will see a warning that notifies you that the mark will be placed automatically.
The Cancel button will always be available.
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The Call client button will be available provided the client has specified their phone number.
The Report a problem widget lets you quickly contact the logistics coordinator. See Preset messages for more information.
View order items
To see which items you need to get from the vehicle and deliver to the client, click the link with the number of items in the Order items section. You'll see the list of items and their cost.
Adding photos
If you need to attach photos in order to confirm the delivery or show that the order has been damaged, you can use this widget in the order card:
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Open the order card.
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Tap Add photo.
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Select an action:
- Take a photo — takes a photo via the app.
- From the gallery — attaches one or more photos from your collection.
- Cancel — goes back to the order.
You can attach no more than 10 photos at a time. There is no limit on the total number of photos in the order card. You will not be able to attach photos without an internet connection. Try doing it again once you're online.
If you wish to remove a photo you attached accidentally, do the following:
- Open the order card.
- Tap
on the thumbnail of the photo you wish to remove.
- Confirm your action.
Receiving payment for the order
Clients can pay for the order:
- Via Yandex Pay.
- In cash.
- With a prepayment.
The payment method can be specified in the order card, in the block with the payment details. If the payment method is not specified, click
in the Payment field and select bank card or cash. You can't select the Prepayment
method: it needs to be specified by the logistics coordinator during planning.
You can upload a list of items to be delivered to the client, as well as enable the partial delivery option.
Warning
You can also inform the client that refunds for overpayment will be processed via the Yandex Pay support.
Payment via Yandex Pay
Before delivery, the client is sent an SMS with a link to track their order. If you have set up an integration with Yandex Pay, the client will see the button Pay with Yandex Pay after clicking the link. If the button doesn't appear, yet the payment is supposed to be via Yandex Pay, contact support.
Tracking link from SMS
Do the following:
- Wait for the client to pay for the order.
- Check the payment status. In the order card, in the payment details section, click
If the order is paid, you'll see
next to the price.
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Click Delivered / Delivered in full.
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If the payment was received, verify the payment amount and click Yes, it's paid. The payment method will change to
Yandex Pay
.If the payment wasn't received, click No, go back and then check the payment again.
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Click Done. The status of the order in the app will change to
Delivered
.
Cash payment
Do the following:
- Receive money from the client in the amount specified in the Price field.
- Click Delivered / Delivered in full or Partially delivered.
- Verify the payment amount.
- Click Yes, it's paid.
- Click Done. The status of the order will change to
Delivered
/Partially delivered
. You'll see
next to the order price.
Prepayment
If the client paid for the order in advance, you'll see
next to the price in the order card.
Specifying coordinates
The location of loading and unloading the delivery does not necessarily match the location of your destination. For instance, your destination might be a building of unusual shape, with multiple access points. In such cases, specifying the coordinates of your delivery location will make the delivery easier and quicker next time you arrive there.
- Open the order card.
- Tap
next to the delivery address.
- Specify the position of your destination by moving the map.
- Tap Save point.
Multi-orders
If you have multiple orders associated with the same address, they will be combined into a single multi-order.
Note
If all the deliveries have been ordered by a single client, you can only coordinate the delivery time once.
When in manual delivery mode, you can use the Delivered button. Tap it to register the delivery of all orders in a multi-order (excluding canceled and partially delivered orders).