---
metadata:
  - name: generator
    content: Diplodoc Platform v5.19.6
alternate:
  - https://docs.routeq.com/doc/en/courier-app/functions/orders.md
---
> **Documentation Index:** Fetch the complete configuration index at https://docs.routeq.com/doc/en/llms.txt

# Orders

You can find all the detailed information and tools to help you with your [delivery](https://docs.routeq.com/doc/en/courier-app/functions/delivery.md) in the order card.

## View order {#choose-order}

Open the order card. The way to do this depends on how [the route is displayed](https://docs.routeq.com/doc/en/courier-app/functions/routes.md#variant) in the app.

{% list tabs %}

- Map

  1. Find your order:

       - On the map.
       - On the timeline.

  1. Drag the interface element ![](../_images/pull-it.png) (1) from the bottom of the screen up. You can see the preview (2) of orders and depots under the timeline.

  1. Drag the interface element ![](../_images/pull-it.png) (1) up to the edge to view order details.

    To move between orders, scroll through the preview cards left and right.

    ![](../_images/route-timeline.png)


- Order list

  1. Find your order.
  2. Tap the order address to view the order card.

  If you want to view other orders, tap ![](../_images/larr.png) at the top of the screen and return to the list.

{% endlist %}

## Order card {#order-details}

Order cards are made up of multiple blocks. Their layout depends on your company's settings. For more information, see [Additional features](https://docs.routeq.com/doc/en/courier-app/functions/options.md):

![](../_images/order-detail.png)

1. Order ID and client information. Once a route is selected on the map, this information is displayed on preview cards. For more information, see [View order](#choose-order).

    An icon over an order ID displays the order status or gives a tip on what action needs to be performed (for example, coordinating updated delivery time).

2. ![](../_images/order-share.png) — Send a message with the order information:

    - To your contacts in messengers or by SMS.
    - Via the social media you use.

    {% cut "Information that's sent in the message" %}

    - Order number
    - Courier login and number
    - Client
    - Client's phone number
    - Delivery address and a link to the map
    - Order status
    - Time zone and time of arrival at the order location
    - Time zone and time of order delivery
    - Order weight, kg
    - The courier's current coordinates and a link to the map
    - Distance to the location
    - Comment
    - Route link in Track & Trace
    - Order link in Track & Trace

    {% endcut %}

3. The depot time zone, the delivery timeframe, and the time of arrival at order location.

4. Order delivery address. You can also [set coordinates](#order-coordinates) here.

5. [Order items](#order-items) (if specified).

6. Payment details and order weight.

7. A widget for adding comments to an order. Tap ![](../_images/edit-order.png) and enter your text. The coordinator will see this information and will be able to use it for other orders.

8. A widget for [adding photos](#photo).

9. When in [manual delivery mode](https://docs.routeq.com/doc/en/courier-app/functions/delivery.md#manual-delivery), you will be able to use the **Delivered** and **Partially delivered** buttons. For more information about partial delivery, see the [Additional features](https://docs.routeq.com/doc/en/courier-app/functions/options.md) section.

    When using [automatic mode](https://docs.routeq.com/doc/en/courier-app/functions/delivery.md#autodelivery), you will see a warning that notifies you that the mark will be placed automatically.

    The **Cancel** button will always be available.


9. The **Call client** button will be available provided the client has specified their phone number.

    The **Report a problem** widget lets you quickly contact the logistics coordinator. See [Preset messages](https://docs.routeq.com/doc/en/courier-app/functions/options.md#pre-chat) for more information.

### View order items {#order-items}    

To see which items you need to get from the vehicle and deliver to the client, click the link with the number of items in the **Order items** section. You'll see the list of items and their cost. 

<!-- ![](./../_images/order-contents-view.png) -->

### Adding photos {#photo}

If you need to attach photos in order to confirm the delivery or show that the order has been damaged, you can use this widget in the order card:

1. Open the order card.
1. Tap **Add photo**.
1. Select an action:

    - **Take a photo** — takes a photo via the app.
    - **From the gallery** — attaches one or more photos from your collection.
    - **Cancel** — goes back to the order.
    
You can attach no more than 10 photos at a time. There is no limit on the total number of photos in the order card. You will not be able to attach photos without an internet connection. Try doing it again once you're online.

If you wish to remove a photo you attached accidentally, do the following:

1. Open the order card.
1. Tap ![](../_images/delete.png) on the thumbnail of the photo you wish to remove.
1. Confirm your action.

### Receiving payment for the order {#payment}

Clients can pay for the order:
* Via [Yandex Pay](#pay-by-card).
* [In cash](#pay-by-cash).
* With a [prepayment](#pay-prepaid).

The payment method can be specified in the order card, in the block with the [payment details](#order-details). If the payment method is not specified, click 
<!-- ![](../_images/ypay-icon-payment.svg) -->
in the **Payment** field and select bank card or cash. You can't select the `Prepayment` method: it needs to be specified by the logistics coordinator during planning.

<!-- ![](../_images/ypay-type-of-payment.png) -->

You can upload a list of items to be delivered to the client, as well as enable the partial delivery option.

{% note warning %}

You can also inform the client that refunds for overpayment will be processed via the Yandex Pay support.

{% endnote %}

#### Payment via Yandex Pay {#pay-by-card}

Before delivery, the client is sent an SMS with a link to track their order. If you have set up an integration with Yandex Pay, the client will see the button **Pay with Yandex Pay** after clicking the link. If the button doesn't appear, yet the payment is supposed to be via Yandex Pay, contact support.

{% cut "Tracking link from SMS" %}

<!-- ![](../_images/ypay-import-sms-and-button.png) -->

{% endcut %}

Do the following:
1. Wait for the client to pay for the order. 
1. Check the payment status. In the order card, in the payment details section, click 
<!-- ![](../_images/ypay-icon-check-payment.svg).  -->
If the order is paid, you'll see 
<!-- ![](../_images/correct.svg)  -->
next to the price.

    <!-- ![](../_images/ypay-check-payment-card.png) -->

1. Click **Delivered** / **Delivered in full**. 
1. If the payment was received, verify the payment amount and click **Yes, it's paid**. The payment method will change to `Yandex Pay`.

    If the payment wasn't received, click **No, go back** and then check the payment again.
1. Click **Done**. The status of the order in the app will change to `Delivered`.

<!-- ![](../_images/ypay-payment-process-card.png) -->

#### Cash payment {#pay-by-cash}

Do the following:
1. Receive money from the client in the amount specified in the **Price** field. 
1. Click **Delivered** / **Delivered in full** or **Partially delivered**.
1. Verify the payment amount. 
1. Click **Yes, it's paid**.
1. Click **Done**. The status of the order will change to `Delivered` / `Partially delivered`. You'll see 
<!-- ![](../_images/correct.svg)  -->
next to the order price.

<!-- ![](../_images/ypay-payment-process-cash.png) -->

#### Prepayment {#pay-prepaid}

If the client paid for the order in advance, you'll see 
<!-- ![](../_images/correct.svg) -->
 next to the price in the order card.

<!-- ![](../_images/ypay-payment-process-prepaid.png) -->

### Specifying coordinates {#order-coordinates}

The location of loading and unloading the delivery does not necessarily match the location of your destination. For instance, your destination might be a building of unusual shape, with multiple access points. In such cases, specifying the coordinates of your delivery location will make the delivery easier and quicker next time you arrive there.

1. Open the order card.
1. Tap ![](../_images/edit-order.png) next to the delivery address.
1. Specify the position of your destination by moving the map.
1. Tap **Save point**.


## Multi-orders {#multiorder}

If you have multiple orders associated with the same address, they will be combined into a single multi-order.

{% list tabs %}

- On the map

    ![](../_images/multyorder-map.png)

- In the list

    ![](../_images/multyorder-list.png)

{% endlist %}

{% note info %}

If all the deliveries have been ordered by a single client, you can only coordinate the delivery time once.

{% endnote %}

When in [manual delivery mode](https://docs.routeq.com/doc/en/courier-app/functions/delivery.md#manual-delivery), you can use the **Delivered** button. Tap it to register the delivery of all orders in a multi-order (excluding canceled and partially delivered orders).

{% include [style-for-page](../_includes/style-for-page-3c13bf4c0422.md) %}