Delivery by order statuses
You can use the Delivery by order statuses option to adequately calculate the Estimated time of arrival (ETA) and send SMS notifications if delivery is carried out through the mobile app in manual mode. Learn more
Warning
If automatic delivery is set up, the option doesn't affect the calculation of the ETA.
This option is useful in the following situations:
- There are technical or organizational difficulties with constantly receiving coordinates from the mobile app.
- Orders have inaccurate coordinates. For example, the actual location of loading or unloading the delivery doesn't match the coordinates of the destination. Learn more
In manual mode, the order visit is counted when the courier marks the delivery in the mobile app even if the system didn't record them entering into the delivery radius.
- Enabled
-
When calculating the ETA, the sequence in which the delivery statuses were set is taken into account. The actual sequence of visiting orders based on the visit detection logic is ignored.
If the order visit time and the time when the order was manually marked as delivered don't match, the ETA may be calculated inaccurately.
- Disabled
-
When calculating the ETA, the actual sequence of visiting orders based on the visit detection logic is taken into account. The order in which the statuses were set doesn't matter.
To disable or enable this option, as well as to find out its status, write to the support service. The courier can use the new feature only after they restart the mobile app.
Note
The option is on by default for new companies.