Manual delivery confirmation in automatic delivery mode
The order status changes to Delivered automatically if:
- The Automatic delivery detection option is enabled.
- The courier spends a certain amount of time within the order radius (based on the Detection radius and Detection coefficient parameters).
- The courier's GPS tracker transmits location data correctly.
In that case, the Delivered button is unavailable in the order card of the Yandex Courier app.
If the GPS tracker signal gets lost, the automatic order delivery may not be registered as finished even if the Automatic delivery detection option is enabled. Enable the manual delivery confirmation option in the automatic delivery mode so that the couriers can manually set the order status to Delivered.
To disable or enable this option, as well as to find out its status, write to the support service. The courier can use the new feature only after they restart the mobile app.
Option availability depends on the value of the Automatic delivery detection parameter set for the company and the values of the allow_manual_order_detection parameters set for the depot and courier (false — option disabled, true — option enabled):
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Company |
Depot |
Courier |
Option availability |
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Unavailable to all couriers. |
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Available to a specific courier. |
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Unavailable to a specific courier. |
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Available to couriers from a specific depot. |
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Available to all couriers. |
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Available to a specific courier from the depot. |
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Available to all couriers except for a specific courier. |
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Unavailable to couriers from a specific depot. |
If the option is enabled for the depot, it applies to all the orders on the route linked to that depot. Routes are usually linked to the depot a courier starts from.