Partial delivery
If the order wasn't delivered in full, the courier can set the Partially delivered status in the app and specify the reason. On the dashboard, these orders are marked with the 
icon.
App screenshot
There's a preset list of reasons for partial delivery and order cancellation:
- Product is damaged
- Packaging is damaged
- Client refused
- Wrong product
- Incomplete order
- Postponed by client
This list can be changed in company settings.
If no preset reasons apply, the courier can press Your comment and describe why the order was delivered partially.
To disable or enable this option, as well as to find out its status, write to the support service. The courier can use the new feature only after they restart the mobile app.
Warning
To make the option available in the app:
- Enable the Partial delivery option through support.
- Disable Automatic delivery detection in your company settings.
The option is available if you perform both actions.
The option is enabled or disabled for all company couriers.
Information about partial delivery and its reasons is shown on the route page in the Couriers section, in the order card, and in the Courier performance report.