---
metadata:
  - name: generator
    content: Diplodoc Platform v5.19.6
alternate:
  - https://docs.routeq.com/doc/en/delivery/configurable-options/partial-delivery.md
title: "RouteQ — Track\_&\_Trace — partial delivery"
---
> **Documentation Index:** Fetch the complete configuration index at https://docs.routeq.com/doc/en/llms.txt


# Partial delivery

If the order wasn't delivered in full, the courier can set the **Partially delivered** status in the app and specify the reason. On the [dashboard](https://docs.routeq.com/doc/en/delivery/interface/main-page.md), these orders are marked with the ![](../_images/order-orange-small.png) icon.

{% cut "App screenshot" %}

![](../_images/partially-delivery.png)

{% endcut %}

There's a preset list of reasons for partial delivery and order cancellation:

- **Product is damaged**
- **Packaging is damaged**
- **Client refused**
- **Wrong product**
- **Incomplete order**
- **Postponed by client**

This list can be changed in [company settings](https://docs.routeq.com/doc/en/delivery/interface/company.md).

If no preset reasons apply, the courier can press **Your comment** and describe why the order was delivered partially.

{% include [changing-time-interval-function-connecting](../_includes/function-connecting-9805459c81ae.md) %}

{% note warning %}

To make the option available in the app:

- Enable the **Partial delivery** option through support.
- Disable [Automatic delivery detection](https://docs.routeq.com/doc/en/delivery/interface/company.md) in your company settings.

The option is available if you perform both actions.

{% endnote %}

The option is enabled or disabled for all company couriers.

Information about partial delivery and its reasons is shown on the route page in the [Couriers](https://docs.routeq.com/doc/en/delivery/interface/couriers.md) section, in the [order card](https://docs.routeq.com/doc/en/delivery/interface/orders.md), and in the [Courier performance report](https://docs.routeq.com/doc/en/delivery/interface/quality-report.md).

{% include [warehouse-feedback](../_includes/feedback-7b71896f9bc3.md) %}