Estimated Time of Arrival (ETA)
The Estimated Time of Arrival (ETA) is calculated by Track & Trace every few minutes based on incomplete and active orders on the route. The estimate is based on current traffic and road condition data.
Warning
Required conditions for calculating the ETA:
- The courier's coordinates have been received.
- The courier follows the route according to the delivery sequence.
The ETA affects:
- When SMS notifications are sent to clients (for more information, see Setting up SMS notifications).
- The logic of generating events in the order notification API.
The ETA calculation method affects the notification creation time.
Viewing the ETA
Logistics coordinators
In Routing workspace, the ETA can be found on multiple pages:
Route
Orders
Courier performance report
- Go to Track & Trace → Dashboard and select a route.
- Scroll down to the table with orders and find the Time on site column.
Note
The route page also shows when the ETA was calculated.
- Go to Track & Trace → Orders.
- Scroll the order table to the right to the Expected delivery time column.
- Go to Reports → Courier performance report.
- Scroll the report table to the right to the Order delivered (or canceled) column.
Clients
Clients can find the ETA in the widget by following the URL in the format https://yandex.ru/courier/tracking/<track ID>. For more information, see Client widget.
Using the API
You can get the order ETA by sending a request to the order-info resource.