Order items

You can upload to Track & Trace the items of each order, including:

• Number of items.
• Product name, quantity, and price of each item.

This way, you can:

• Reduce the number of errors and losses when processing returns.
• Streamline the return management process for couriers.
• Stop using printouts.
• Reduce the number of manual operations.

You can upload order items:

• Via the routing workspace.
• Via the API.

Uploading order items via the interface

Data upload template

To upload order items, use an Excel file filled out using this template.

You can also download the template via the routing workspace. To do this:

1. Open the routing workspace.
2. Go to Track & Trace → Dashboard.
3. In the upper-right corner of the screen, click Import → Order items.
4. Click Download template.

Uploading data from a file

1. Open the routing workspace.

2. Go to Track & Trace → Dashboard.

3. In the upper-right corner of the screen, click Import → Order items.

4. Click Upload file and select the file you filled out using the template.

   In case of upload errors, fix them in the interface or download the error file, fix the errors, and upload the fixed file.

5. Click Import.

You can upload up to 10,000 products at once across all orders.

You need to fill in these fields:

Field name	Parameter	Description
Order number	location_id	Order number in Track & Trace.
Number	item_number	Product or service ID. All product numbers within a given order must be unique.
Name	item_name	Product or service name, up to 100 characters.
Quantity	item_count	Number of products or service units. The default is 1.
Price	item_price	Price per product or service. The default is 0.

Viewing order items

1. Go to Track & Trace → Dashboard.

2. Select the route and order.

3. In the order card, click the link with the number of items in the Order items field.

   Link to order items in the order card

   

In the list, you'll see item names, quantity, price, and total cost.

Viewing a delivered order

You can view detailed information about the delivered items for the order. To do this:

1. Go to Track & Trace → Dashboard.
2. Select the route and order.
3. Click the link with the number of items in the Order items field.

If the courier added a photo to any of the items, the Photo column will contain links to the photos.

Order items can also be viewed by the companies added as observers.

Order with a partial return

If a client returns some of the orders, the courier marks this with a comment in the Yandex Courier app and can also add photos for each item. For more information, see Partial delivery if order items are specified.

To view information about delivered items and returns:

1. Go to Track & Trace → Dashboard.
2. Select the route and order. The Order items field will display a message that some items were returned.
3. Click the link with the number of items.

By default, the order contents table displays all items.

Click Items to be returned to hide delivered items from the table. You'll see:

• Number of items to return.
• Number of products to return.
• Cost per item and total cost of returns.

If the courier added a photo to any of the items, the Photo column will contain links to the photos.

Uploading order items via the API

You can upload and update order items information via the API:

• Get order items.
• Add information about product returns.
• Delete item.

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