Courier push notifications

Couriers get push notification on their mobile device when:

They are assigned a route or routes.
They have to call a client.
Their signal disappears.

Note

Couriers receive all notifications by default.

Conditions for receiving push notifications

For the courier to receive notifications:

Logistics coordinator:

Specify the courier's phone number in the interface (for more information, see Couriers).
Pass the Track & Trace username to the courier.

Courier:

Install the Yandex Courier mobile app.
Register in the app with the username received from the logistics coordinator.
Allow the app to send push notifications.

Types of push notifications

Warning

Push notifications are standard for all companies and can't be changed.

If you need to set a time window, contact support.

Route assignment

Notification text: You've been assigned a route for <company name>.
Conditions for sending: If a courier is assigned a route:

When the route is created with that courier.
When the route's courier is reassigned.

The notification is sent right after the routes are uploaded to Track & Trace.

Note

If a courier is assigned multiple routes, they will receive a separate notification for each one.

Client call required

Notification text: Please don't forget to call the customer about order <order number> <order address>.
Conditions for sending: The recipient must be called prior to the delivery. This is necessary for orders that were uploaded to Track & Trace without prior agreement with the client (for more information, see Order status when uploading routes).

A notification about the call is sent to the courier X seconds before the estimated time of arrival (ETA). By default, the time is 1800 seconds (30 minutes).

Lost signal from the courier

Notification text: GPS signal is lost. Your location is no longer shared.
Conditions for sending: The server stops receiving coordinates from the courier on the route (reasons may include disabled background geolocation or the app being closed).

A notification is sent if no coordinates are received over X seconds. By default, the time is 180 seconds (3 minutes).

Scheduled end time of the route

Notification text: The planned route end time is in 1 hour.
Conditions for sending: The route is nearing its scheduled end time, but the courier is still traveling.

It is 1 hour before the route's scheduled end time.

Downtime notification

Notification text: We registered idle time at a route point: <downtime duration in hours and minutes>. Please write what caused the idle time in the chat.
Conditions for sending: The courier stays in one place for a long time instead of moving along the planned route (for more information, see Courier downtime).

The notification is sent right after the downtime start. By default, the time is 1800 seconds (30 minutes).

Contact support