---
metadata:
  - name: generator
    content: Diplodoc Platform v5.19.6
alternate:
  - https://docs.routeq.com/doc/en/delivery/index.md
  - https://docs.routeq.com/doc/tr/delivery/index.md
title: "RouteQ — Track\_&\_Trace"
---
> **Documentation Index:** Fetch the complete configuration index at https://docs.routeq.com/doc/en/llms.txt


# Track & Trace

Track & Trace helps you track deliveries in real time and inform recipients about the courier's estimated time of arrival.

## Features {#features}

- Notify recipients about delivery.
- Inform the delivery company or the dispatcher about the courier's performance during the day.
- Warn about delivery time violations.

## System requirements {#system-requirements}

* Operating system: Windows.
* Browser: Chromium-based browsers (including Google Chrome and Yandex Browser) and Microsoft Edge.

## Example of using Track & Trace {#example}

![](_images/structure.png)

1. The client places an order. The order data is saved in the delivery company's database.
1. The delivery company uploads information to the Track & Trace database via the API.
1. Track & Trace:
    - Processes the uploaded data and generates a route.
    - Sends route information to the courier's terminal with the [Yandex Courier](https://play.google.com/store/apps/details?id=com.yandex.courier) app installed.
    - Sends the delivery notification to the client.

1. The courier:
    - Completes the delivery.
    - Marks the delivery as completed in the Yandex Courier app.

1. The Yandex Courier app updates the data in the Track & Trace database.
1. The delivery company syncs the changes in the Track & Trace database with their local database.

{% include [warehouse-feedback](_includes/feedback-head-4e3f2a482500.md) %}