Company

This section contains information about company settings.

Updating company information

You can:

• Rename a company (the name is used when sending SMS messages).

• Change the API key in the API Key field.

  Warning

  Update the API Key field only if you know what you're doing.

After making all the changes, click Save at the bottom of the General section.

You can't edit the Company ID field. This is a unique company ID that is automatically assigned to your company upon creation. You can find the ID in the interface and in the browser address bar.

Configuring automatic delivery

If you don't want couriers to set the order status manually and want order delivery to be registered automatically:

1. Enable Automatic delivery detection.

2. Set the Detection radius, m. The order will be automatically marked as completed when the courier is at the specified distance from the order location.

   The parameter applies to all orders that don't have other detection radii set. For more information, see Detection parameter settings.

3. Specify the Detection coefficient: the ratio of the time that the courier must remain within the detection radius for the order to be automatically counted as completed to the total handling time per order per address.

   

4. Click Save at the bottom of the page.

Additional configurations

1. Reasons for partial delivery and order cancellation

   You can specify possible reasons for canceling an order or delivering it partially: couriers will select one that applies from the list. To do this, list the possible reasons in the Reasons for partial delivery and order cancellation field, separating each one with a comma.

2. Show depots in Track & Trace

   If you want a depot to be displayed in Track & Trace and in reports, and to be factored in when calculating the estimated time of arrival, enable the Show depots in Track & Trace option.

3. Enable chat

   If you want to allow communication between couriers and logistics coordinators in chats, activate the Enable chat option. If this option is enabled, Yandex Messenger chats are displayed in Routing workspace and the Yandex Courier app For more information, see Chat with courier.

4. Remind driver to call client

   To send push notifications to couriers reminding them to call the client, enable the Remind driver to call client option. In the Time before reminding driver to call client in minutes field, specify how much in advance the driver should call the client.

5. Downtime notifications

   To allow logistics coordinators to see which routes have registered downtime, enable Downtime notifications.

   

Setting up SMS notifications for clients

To enable SMS notifications for clients, contact your manager or support.

To set up SMS notifications:

1. Enable the Send to all clients option if you need to send SMS messages in the routes of all couriers.
2. Select SMS types you want to send (the Send at the beginning of the route and Send before the courier arrives options).
3. Select the order number the client will see in the SMS: From the system or External customer number.
4. In Interval between the delivery time and the SMS message, specify the time before the delivery when the message will be sent to the client. The time is set in seconds.
5. In Sending time, specify the time window for sending SMS.
6. Click Save at the bottom of the page.

For more information, see SMS settings.

Enable the feedback button

A user with the Administrator role can enable the display of a feedback button for their company. To do this:

1. Go to Settings → Company.

2. Fill in the following fields:

   • Button name
   • Phone or email

3. Click Save.

You can also enable the delivery rating option and allow external links in the feedback form (charged separately).

Contact support