---
metadata:
  - name: generator
    content: Diplodoc Platform v5.19.6
alternate:
  - https://docs.routeq.com/doc/en/delivery/interface/couriers.md
  - https://docs.routeq.com/doc/tr/delivery/interface/couriers.md
---
> **Documentation Index:** Fetch the complete configuration index at https://docs.routeq.com/doc/en/llms.txt


# Couriers

The **Couriers** section contains a list of all the couriers in your company. You can also view the routes planned for couriers.

## Courier list {#courier-list}

For each courier, you can enable or disable SMS notifications to customers about the status of their delivery. To do this, set the switch next to the courier's name to the desired position.

![](../_images/couriers-list.png)

## Managing the courier list {#couriers-options}

**Register a courier**

Enter the courier's information (phone number and username) and click **Add**.

{% include [couriers-options-login-phone](../_includes/login-phone-f517a85a1d52.md) %}

Remember to add couriers to the mobile app, see [Couriers](https://docs.routeq.com/doc/en/delivery/interface/add-couriers.md).

**Open the courier card**

Click on a courier's username or phone number in the list.

**Delete a courier**

{% note warning %}

Once you delete a courier, they cannot be restored.

{% endnote %}

Click <svg width="12" height="14" viewBox="0 0 12 14" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M5.22076 0C4.79033 0 4.40819 0.27543 4.27208 0.683772L3.83333 2H2C0.895431 2 0 2.89543 0 4H12C12 2.89543 11.1046 2 10 2H5L7.85 1.05L7.72792 0.683772C7.59181 0.27543 7.20967 0 6.77924 0H5.22076Z" fill="#FF6666"/><path d="M10.8182 5H1.18182L1.91732 13.0905C1.96415 13.6056 2.39601 14 2.91321 14H9.08679C9.60399 14 10.0359 13.6056 10.0827 13.0905L10.8182 5Z" fill="#FF6666"/></svg> in the courier's row. If the deleted courier has planned routes and orders, Track & Trace displays "Courier deleted" instead of their username. A deleted courier's details won't appear on the map. Buttons for contacting the courier won't be displayed on their routes and orders.

## Courier card {#courier-card}

In the card, you can view:
- The courier's ID and contact information.
- Information about the courier's work on different days.
- The courier's route on the map.
- Information about where the courier was at a certain time.
- The list of orders delivered by the courier.


You can change or add a courier, change the route, and [contact a courier via the chat](https://docs.routeq.com/doc/en/delivery/functions/chat.md#logistician).

## Courier's work on a specific date {#date}

By default, the system displays information for today. To view the courier's work for a different date, click **Yesterday**, **Tomorrow**, or enter a specific date.

![](../_images/courier-date.png)

## Change or delete a route {#change-route}

You can transfer an entire route to a different courier. To do this, click ![](../_images/edit-pencil.png) → **Transfer route to courier**. If a specific courier isn't on the list, add them.

To send a route to a courier with a specific [GPS tracker](https://docs.routeq.com/doc/en/delivery/quickstart/data.md), click ![](../_images/edit-pencil.png) → **Send route to GPS tracker**.

{% note info %}

A deleted courier's route can't be transferred to another courier. It can only be deleted.

{% endnote %}

![](../_images/courier-change-track.png)

### Transfer orders to a different route {#transferring}

You can transfer orders from one route to another if the courier can't complete all of their orders (for example, if their car broke down or there was a long wait at a pickup location).

{% note info %}

You can only transfer orders to routes of couriers who work on the same day as the original route. Stops at intermediate depots cannot be transferred to another route. Orders associated with intermediate depots can be transferred.

{% endnote %}

To transfer the remaining orders to another courier's route:

1. Go to the page of the route with incomplete orders.
1. On the right side of the screen, click ![](../_images/edit-pencil.png) → **Transfer part of the orders**.
1. Select the orders you need to transfer.
1. Click **Transfer orders**.

    ![](../_images/courier-transferring.png){style="border: solid 1px #cccccc; max-width: 800px;"}

1. Choose a route to transfer the orders to:

    - To transfer orders to a new route, click **Add new route**.

    - To transfer orders to an existing route, use the fields in the search form:

        - **Route**: Route name.
        - **Phone**: Courier's phone number.
        - **Name**: Courier's name.
        - **Depot**: Depot that the route starts from.
        - **Username**: Courier's username.

   ![](../_images/courier-transferring-where.png){style="border: solid 1px #cccccc; max-width: 800px;"}

1. Click **Transfer**.

Both of the routes will change:

**Target route**

- The transferred orders will appear.
- An extra location will be added to show the current location of the courier that the orders were transferred from.
- The route characteristics will be updated.

**Source route**

- The transferred orders will be removed.
- Information about completed orders will remain.

### List of stops on the route {#order-list}

You can add an order to the route and change the stop sequence by modifying orders and depot visits. To display stops at depots in the list, enable the [Show depots in Track & Trace](https://docs.routeq.com/doc/en/delivery/interface/company.md#additional-options) option.

To view the list of orders that are to be picked up from or delivered to a depot, click the arrow. The number of orders is indicated on the icon next to the depot name.

![](../_images/monitoring-intermediate-depot.png)

When you delete a stop at an intermediate depot, you're given the option to also delete orders assigned to that stop. You can delete part of the orders (by deselecting them) and leave others if you know that the remaining orders should be in this route.

![](../_images/monitoring-delete-depot.png)

When changing the sequence of orders, the depots they're assigned to must be taken into account: deliveries must come after a stop at the depot where the order is picked up, and before a stop at the depot where they're unloaded.

From the list, you can go to the [order card](https://docs.routeq.com/doc/en/delivery/interface/orders.md#order-card).

Hover over the order location on the map. Brief order information will be displayed and the order will be highlighted in the list. If you hover over an order in the list, the order location will be highlighted on the map.

{% note info %}

After a courier is deleted, you can't add new orders or reorder existing ones on their route.

{% endnote %}

### Route optimization {#route-optimize}

If the order sequence doesn't seem optimal, click **Optimize route**, and the route will be rebuilt. 

The algorithm aims to optimize the length and duration of the route, considering the following factors:

* Reducing the number of delays, while the delay time is not taken into account. In general, a significant delay on one order is more optimal than small delays on several orders. 
* Order statuses are not taken into account.
* You can't optimize routes with intermediate depots.
* If the courier has already started the route, the coordinates of their last known location and the time when the courier was there are taken into account.

After the route is rebuilt, you can optimize it again.

You can use [additional planning](https://docs.routeq.com/doc/en/vrp/additional-planning-index-page.md) scenarios to extend routes passed to [Track & Trace](https://docs.routeq.com/doc/en/delivery/index.md).

### Route updates {#route-updating}

If some orders are canceled or the courier violates the delivery sequence and completes orders from the middle part of the route, you can rearrange the route in accordance with the current status of the orders. In this case, the completed orders will be moved to the beginning of the route, and a new, accurate [ETA](https://docs.routeq.com/doc/en/delivery/functions/eta.md) will be calculated for the remaining orders.

To do this, follow these steps:

1. On the courier page, click **Change the list**.

   {% cut "Screenshot" %}

   ![](../_images/change-the-list.png)

   {% endcut %}

1. Enable **Move completed stops to start**.

   {% cut "Screenshot" %}

   ![](../_images/move-completed-stops-to-start.png)

   {% endcut %}

1. If needed, you can also manually change the sequence of orders by dragging the line to another position in the route.

1. Click **Save the order list**.

### Deleting a route {#route-delete}

To delete the entire route, click ![](../_images/edit-pencil.png) → **Delete route** and select **Yes, delete**.

{% note warning %}

Deleted routes can't be restored.

{% endnote %}

## Courier route information {#info}

While a route is in progress, you can see the time when the courier performed certain key actions: when the route was set, when the courier sent their current coordinates last, and when the courier returned to the depot.

![](../_images/courier-tracking-1.png){style="border: solid 1px #cccccc; max-width: 800px;"}

**Username**

Username the courier uses to log in to the app.

**Phone number**

Phone number the courier uses to log in to the app.

**Set start time**

The route [tracking start](https://docs.routeq.com/doc/en/delivery/functions/tracking.md#start-tracking) time. It varies depending on the planning method:

- API: The start time matches the route start time if it's set. If not, it's 5 hours before the start of the earliest order window.
- Interface: The start time matches the time when the vehicle leaves the depot.
- Importing a route from Excel: The start time matches the shift start time.

**GPS tracker number**

The IMEI number of the GPS tracker. For more information, see [GPS tracker](https://docs.routeq.com/doc/en/delivery/quickstart/data.md#gps).

**Send SMS to clients**

Sends clients an SMS saying that the courier is en route 30 minutes prior to the estimated time of arrival. You can specify the interval in the company settings.

**Depot time zone**

The time zone where the depot is located. For more information, see [Depot card](https://docs.routeq.com/doc/en/delivery/interface/depots.md#depot-view).

**Return to the depot**

The time of return of the courier to the depot after completing orders. For more information, see [Route finish time](https://docs.routeq.com/doc/en/delivery/functions/tracking.md#params). It is displayed under the following conditions:

* The courier must return to the depot after the end of the route.
* GPS coordinates are transmitted by the courier.
* [Estimated Time of Arrival (ETA)](https://docs.routeq.com/doc/en/delivery/functions/eta.md) is calculated for orders.

If the route is completed, the exact time is displayed; if not, the estimated time (`~ 19:51`) is displayed.

**Tracking end time**

The route [tracking end](https://docs.routeq.com/doc/en/delivery/functions/tracking.md#finish-tracking) time.

If the time isn't specified, route tracking ends 5 hours after the last order's time window. If the  function of extending tracking is enabled for the route, the specified number of extension hours are displayed in brackets. Example: `14:00 (+14h)`.

After the tracking end time, the route track isn't recorded.

**Last coordinate: Route built**

Time on the courier's clock when the last coordinate was recorded by their device. Adheres to the depot time zone.

**Show the route by actual GPS coordinates**

The option enables the display of the courier's route by actual coordinates that come from the [Yandex Courier](https://docs.routeq.com/doc/en/delivery/app.md) app or via the GPS tracker. For more information, see [Setting up data transfer from devices](https://docs.routeq.com/doc/en/delivery/quickstart/data.md).

## Courier's location at a specific time {#location}

The blue slider under the map is active when a route has been started and after it is completed. By moving the slider, you can view the courier's location at different points in time. The exact time is displayed to the right of the slider.

![](../_images/courier-position.png)

Courier track data has a limited storage period. See [Data storage period](https://docs.routeq.com/doc/en/delivery/specifics.md#data-retention-period) for details.

{% include [warehouse-feedback](../_includes/feedback-7b71896f9bc3.md) %}