Map

In the Map section, you can see:

• The total number of couriers who are currently working.
• The location of all couriers.
• Couriers who are late, online or offline, or who are not sending data.
• General information about all courier routes.

Here you can also find information about individual couriers and their orders, set filters, and configure the route table view.

The page is automatically refreshed every few minutes and you always see up-to-date information.

Courier locations are marked on the map with colored icons. The image on the icon shows the courier's transportation method:

 — Car

 — Truck

 — Walk

 — Public transport

Selecting a courier in the table or on the map will make a window with courier data appear over the map. The icon color in the window is the same as on the map.

Statuses

All couriers, depending on their movement along the route and the data received from them, are assigned one of the following statuses:

 — Online

 — Offline

 — No data

Filters

If you want the map to filter couriers by a specific status, select it from the drop-down list under the map. The table will show only couriers with this status.

For the Offline status, set up an additional filter to determine how much time needs to pass for the courier to become offline if they don't send any data:

1. To the right of the Offline status, click the button with the number of minutes.
2. Use the slider to set the time value. If this time is exceeded, the courier is considered offline.

Route table

Information about routes is presented in a customizable table. For more information about table columns, see below.

Name	Explanation
Courier	General information about the courier: Transportation method icon Status icon Courier name
Route	Route number.
Depot number	The number of the depot where the route starts.
Route start and finish	The date and time of the start and end of the route.
Order statuses*	Information about order statuses for the route.
Orders	The total number of orders in the route.
Stops	The total number of stops in the route.
Shift	Start and end time of the shift.
Run	Number of the run.
In transit	The travel time in minutes.

To search the table, click and enter your query. The route and order number are searched at the same time. If orders are found for your query, a prompt with order numbers appears under the table. Click the line with the necessary number and go to the courier card for the selected order.

Table customization

To configure the display and order of columns, click  . This opens a window with a list of columns, where you can:

• Show or hide individual columns.
• Drag and drop columns to reorder them.
• Click Reset to cancel your changes.

Column data can be sorted in descending or ascending order. Sorting doesn't apply to the Route start and finish and In transit columns.

Order statuses

To set up a column:

1. Hover over the column name.

2. Click the icon that appears.

3. Select a status from the list:

   • Is late
   • Refusal
   • No forecast
   • Delivered on time
   • Will be delivered on time
   • Delivered earlier
   • Delivered later

4. Click Apply.

For the Is late, Delivered earlier, and Delivered later statuses, set the priority: Total time or Number of orders. The priority affects the value that the histogram is based on.

Multi-orders

If several orders on a courier's route have the same address, you can combine them into multi-orders. On the map, they are displayed as .

The icon shows the sequence of visiting the orders at this location. Hovering over the multi-order icon will reveal brief information about the first order at the location. To view information about next orders, click the multi-order icon.

If all orders in a multi-order are being delivered on schedule, the icon is gray: . But if there are problems with at least one order in the pack, the icon color changes. Here are the colors in a descending order of priority:

• : At least one order will be delivered late.
• : At least one order is canceled.
• : At least one order was delivered late.
• : At least one order was delivered partially.

As an example, if a multi-order has both canceled and partially delivered orders, the icon will be black.

Courier data

To view information about a courier, select the courier on the map or in the table under the map. In the window that opens, you can see:

• The name of the courier (the name or number of the vehicle).
• The courier's status.
• The number of orders in the route and order statuses.
• Their phone number if it was specified in the courier settings.

To view more detailed information about the courier, route, and orders, click the link with the courier's name. This opens the courier card.

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