---
metadata:
  - name: generator
    content: Diplodoc Platform v5.19.6
alternate:
  - https://docs.routeq.com/doc/en/delivery/interface/map.md
  - https://docs.routeq.com/doc/tr/delivery/interface/map.md
title: RouteQ — interface — map
---
> **Documentation Index:** Fetch the complete configuration index at https://docs.routeq.com/doc/en/llms.txt


# Map

In the **Map** section, you can see:

- The total number of couriers who are currently working.
- The location of all couriers.
- Couriers who are late, online or offline, or who are not sending data.
- General information about all courier routes.

Here you can also find information about individual couriers and their orders, set [filters](#filters), and configure the route table [view](#routes-table).

The page is automatically refreshed every few minutes and you always see up-to-date information.

Courier locations are marked on the map with colored icons. The image on the icon shows the courier's transportation method:

![](../_images/driving.png) — Car

![](../_images/truck.png) — Truck

![](../_images/walking.png) — Walk

![](../_images/transit.png) — Public transport

Selecting a courier in the table or on the map will make a window with [courier data](#courier-data) appear over the map. The icon color in the window is the same as on the map.

![](../_images/map-monitoring.png)

## Statuses {#status}

All couriers, depending on their movement along the route and the data received from them, are assigned one of the following statuses:

![](../_images/map-status-online.png) — **Online**

![](../_images/map-status-offline.png) — **Offline**

![](../_images/map-status-no-data.png) — **No data**

## Filters {#filters}

If you want the map to filter couriers by a specific status, select it from the drop-down list under the map. The table will show only couriers with this status.

For the **Offline** status, set up an additional filter to determine how much time needs to pass for the courier to become offline if they don't send any data:

1. To the right of the **Offline** status, click the button with the number of minutes.
1. Use the slider to set the time value. If this time is exceeded, the courier is considered offline.

## Route table {#routes-table}

Information about routes is presented in a [customizable](#table-settings) table. For more information about table columns, see below.

#|
|| **Name** | **Explanation** ||
||**Courier**
|General information about the courier:
- Transportation method icon.
- [Status](#status) icon.
- The courier's name.||
||**Route** | The route number.||
||**Depot number** | Number of the depot where the route starts.||
||**Route start and finish** | Date and time of the start and end of the route.||
||**Order statuses**[*](*ключ_термина)| Information about [order statuses](#order-status) in the route.||
||**Orders** | Total number of orders in the route.||
||**Stops** | Total number of stops in the route.||
||**Shift** | Shift start and end time.||
||**Run** | Run number.||
||**In transit** | Travel time in minutes.||
|#

To search the table, click ![](../_images/search.png) and enter your query. The route and order number are searched at the same time. If orders are found for your query, a prompt with order numbers appears under the table. Click the line with the necessary number and go to the [courier card](https://docs.routeq.com/doc/en/delivery/interface/couriers.md#courier-card) for the selected order.

### Table customization {#table-settings}

{% include [warehouse-column-map](../_includes/column-map-b392b93772f7.md) %}

Column data can be sorted in descending or ascending order. Sorting doesn't apply to the **Route start and finish** and **In transit** columns.

### Order statuses {#order-status}

To set up a column:

1. Hover over the column name.
1. Click the ![](../_images/settings-delivery.png) icon that appears.
1. Select a status from the list:

    - **Is late**
    - **Refusal**
    - **No forecast**
    - **Delivered on time**
    - **Will be delivered on time**
    - **Delivered earlier**
    - **Delivered later**

1. Click **Apply**.

For the **Is late**, **Delivered earlier**, and **Delivered later** statuses, set the priority: **Total time** or **Number of orders**. The priority affects the value that the histogram is based on.

![](../_images/late-orders.png)

## Multi-orders {#multiorders}

If several orders on a courier's route have the same address, you can combine them into [multi-orders](https://docs.routeq.com/doc/en/vrp/grouping-locations.md#multi-orders). On the map, they are displayed as ![](../_images/pin-gray.png).

The icon shows the sequence of visiting the orders at this location. Hovering over the multi-order icon will reveal brief information about the first order at the location. To view information about next orders, click the multi-order icon.

If all orders in a multi-order are being delivered on schedule, the icon is gray: ![](../_images/pin-gray.png). But if there are problems with at least one order in the pack, the icon color changes. Here are the colors in a descending order of priority:

![](../_images/pin-red.png): At least one order will be delivered late.
![](../_images/pin-black.png): At least one order is canceled.
![](../_images/pin-blue.png): At least one order was delivered late.
![](../_images/pin-yellow.png): At least one order was delivered partially.

As an example, if a multi-order has both canceled and partially delivered orders, the icon will be black.

![](../_images/multiorder-info.png)

## Courier data {#courier-data}

To view information about a courier, select the courier on the map or in the table under the map. In the window that opens, you can see:

- The name of the courier (the name or number of the vehicle).
- The courier's [status](#status).
- The number of orders in the route and [order statuses](https://docs.routeq.com/doc/en/delivery/interface/main-page.md#order-stat).
- Their phone number if it was specified in the [courier settings](https://docs.routeq.com/doc/en/delivery/interface/add-couriers.md).

To view more detailed information about the courier, route, and orders, click the link with the courier's name. This opens the [courier card](https://docs.routeq.com/doc/en/delivery/interface/couriers.md#courier-card).

{% note info %}

If a courier was deleted from the system, "Courier deleted" is displayed instead of their username.

{% endnote %}


{% include [warehouse-feedback](../_includes/feedback-7b71896f9bc3.md) %}

[*ключ_термина]: The column name changes depending on the status.