Delivery rating
A good delivery is more than just making sure the courier makes it to the client — it's also about the overall quality of the delivery service. With RouteQ, you can can receive feedback on completed orders from your clients. To do this, enable the following options:
- Feedback button (available by default with no extra charge): The client will be able to contact your delivery service by phone or email.
- Delivery rating form (charged separately): The client will be able to leave a rating on a scale from 1 to 5 and add a comment.
With RouteQ's delivery feedback feature, you get:
- A single channel for handling client feedback.
- Faster claim processing at every stage leading up to a resolution.
- Reduced load on the call center.
- Additional tool for incentivizing couriers.
Terms of use
RouteQ is only responsible for transferring the data provided by clients. Companies handle receiving and processing feedback from clients on their own.