---
metadata:
  - name: generator
    content: Diplodoc Platform v5.19.6
alternate:
  - https://docs.routeq.com/doc/en/extras/delivery-feedback.md
---
> **Documentation Index:** Fetch the complete configuration index at https://docs.routeq.com/doc/en/llms.txt


# Delivery rating

A good delivery is more than just making sure the courier makes it to the client — it's also about the overall quality of the delivery service. With RouteQ, you can can receive feedback on completed orders from your clients. To do this, enable the following options:

- [Widget](https://docs.routeq.com/doc/en/delivery/interface/company.md#feedback-sections) (available by default with no extra charge): The client will be able to contact your delivery service by phone or email.
- [Delivery rating form](https://docs.routeq.com/doc/en/extras/delivery-feedback-ui.md) (charged separately): The client will be able to leave a rating on a scale from 1 to 5 and add a comment.

With RouteQ's delivery feedback feature, you get:

- A single channel for handling client feedback.
- Faster claim processing at every stage leading up to a resolution.
- Reduced load on the call center.
- Additional tool for incentivizing couriers.


## Terms of Use  {#terms}

RouteQ is only responsible for transferring the data provided by clients. Companies handle receiving and processing feedback from clients on their own.

{% include [warehouse-feedback](_includes/feedback-5c7fe6b98fdb.md) %}