---
metadata:
  - name: generator
    content: Diplodoc Platform v5.19.6
alternate:
  - https://docs.routeq.com/doc/en/rq-app/functions/delivery.md
title: RouteQ app — carrying out deliveries
---
> **Documentation Index:** Fetch the complete configuration index at https://docs.routeq.com/doc/en/llms.txt


# Carrying out deliveries

You can carry out deliveries in automatic or manual mode. The mode is selected based on [your company's settings](https://docs.routeq.com/doc/en/delivery/interface/company.md).

In automatic delivery mode, orders are delivered strictly in the sequence set for the route.

## Automatic delivery {#autodelivery}

* Only [RouteQ](https://yandex.com/courier) clients can use the automatic delivery mode.

* To use automatic delivery, enable **Automatic delivery detection** in your company settings. For more information, see [Configuring automatic delivery](https://docs.routeq.com/doc/en/delivery/interface/company.md#auto-delivery).

### Route

Choose your route:

1. Open the **Active** section.

1. Find the route you need and tap **View**.

1. When you're ready to start completing orders, tap **Start route**.

#### Start of delivery

1. Tap the first order to open the [order card](https://docs.routeq.com/doc/en/rq-app/functions/orders.md#order-details) and see the details. For more information, see [View order details](https://docs.routeq.com/doc/en/rq-app/functions/orders.md#choose-order).

    {% note info %}

    If you have multiple orders associated with the same address, they will be combined into a single [multi-order](https://docs.routeq.com/doc/en/rq-app/functions/orders.md#multiorder).

    {% endnote %}

1. Tap <svg width="25" height="25" viewBox="0 0 25 25" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M10.2911 13.7075L13.0253 21H13.9367L21 3.68042L20.3165 3L3 10.0613V10.9729L10.2911 13.7075Z" fill="#21201F"/></svg> **Navigation** to plot a route to the order in [Yandex Navigator](https://yandex.com/support/navigator/en/), [Yandex Maps](https://yandex.com/support/m-maps/en/), or RouteQ.

#### Arrival for delivery

When you arrive at the delivery address, you'll see a notification with a countdown timer. That's the time during which the delivery will be registered as finished.

#### Completion of delivery

After a few minutes, the order will be automatically marked as delivered.

Once you complete your first order, proceed to the next one.

## Manual mode {#manual-delivery}

### Route

Choose your route:

1. Open the **Active** section.

1. Find the route you need and tap **View**.

1. When you're ready to start completing orders, tap **Start route**.

<!--#### Оптимизация маршрута

Этот шаг необходимо выполнить, если клиент изменил время доставки. Подробнее см. в разделе [Оптимизация маршрута](https://docs.routeq.com/doc/en/rq-app/functions/orders.md#optim-route).-->

#### Start of delivery

To open the route in [Yandex Navigator](https://yandex.com/support/navigator/en/), [Yandex Maps](https://yandex.com/support/m-maps/en/), or RouteQ.

1. Open the [order card](https://docs.routeq.com/doc/en/rq-app/functions/orders.md#order-details).
1. Tap <svg width="25" height="25" viewBox="0 0 25 25" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M10.2911 13.7075L13.0253 21H13.9367L21 3.68042L20.3165 3L3 10.0613V10.9729L10.2911 13.7075Z" fill="#21201F"/></svg> **Navigation**.

#### Completion of delivery

When the order is completed, tap **Completed**.

If you marked an order as delivered by mistake, [return the order to the route](#back-to-route).

When you complete your first order, proceed to the next one on the list.

### Returning an order or depot to the route {#back-to-route}

If you canceled an order or marked it as delivered by mistake:

1. Open the list of orders.
1. In the **Completed** section, tap **Show**.
1. Select an order.
1. Tap **Return for processing**.

If you marked a depot visit by mistake:

1. Open the list of orders.
1. In the **Completed** section, tap **Show**.
1. Select the depot.
1. Tap **Not visited**.

To return an order or depot from a completed route for processing:

1. Open the list of routes.
1. Go to the **Completed** section.
1. Select a route.
1. Open the list of orders.
1. Select an order or depot.
1. Tap **Return for processing** (if it's an order) or **Not visited** (if it's a depot).

After this, the route will revert to an incomplete status.

## Manual status updates with automatic delivery enabled {#manual-delivery-with-auto-delivery-enabled}

If the automatic delivery mode is enabled, order and depot statuses change automatically:

- Order status changes to **Completed**.

- Depot status changes to **Visited**.

However, automatic delivery may not work if the GPS loses signal. If you have the permission to manually confirm visits and deliveries, you'll see the buttons in the cards:

- **Completed**, for [orders](https://docs.routeq.com/doc/en/rq-app/functions/orders.md#order-details).

- **Visited**, for depots.

To enable this feature, contact the logistics coordinator.

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