Order sharing between companies

The sharing function lets you grant other observer companies permission to view orders. For example, you deliver orders through different transport companies and upload data for them to Track & Trace. In their workspace interface, companies will only see the orders that you grant them access to.

If the recipient needs to track the transportation of a specific order, use the widget.

Identifiers

To access orders, observers must be registered in RouteQ.

To enable access, you need the observer's ID in RouteQ or their number in your database:

ID Passed in the field Transfer method
company_id * shared_with_company_ids Excel or the API
External number shared_with_company_numbers API only
ID Passed in the field Transfer method
company_id * shared_with_company_ids Excel or the API
External number shared_with_company_numbers API only

Use external numbers when contractor company numbers are already in the internal database and it's not possible to store a contractor's company_id there. To do this, map the contractor_company_id and the external number.

Enable access using Excel

Specify the company_id * in the shared_with_company_ids field on the Orders sheet or in the Tracking companies box in the interface. You can specify multiple comma-separated IDs of different companies:

id shared_with_company_ids
Order 1 1, 2, 3, 4
Order 2 5, 6, 7, 8
id shared_with_company_ids
Order 1 1, 2, 3, 4
Order 2 5, 6, 7, 8

Enable access using the API

Possible ways:

Specify the company_id * in the shared_with_company_ids field.

The field is used in the request body when performing the following operations:

View information about observers

In the routing workspace, you can view information about order observers:

Get access

Orders that another company granted access to are only visible to the observer company administrators by default. To make them visible to managers, the observer company administrators should configure access in their routing workspace.

Instructions

Go to Settings → Managers → Manager card → Companies and enable the option next to the appropriate company or select Access to all companies.

To see the orders that you have access to, select the desired company from the drop-down list in the upper-left corner.

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