Orders

Description

The Orders section contains a table with detailed statistics on orders. You can use it to:

Find an order using the search bar.
Filter orders by date.
Customize the table view.
Export data.
View order details.

Orders table

The value of most of the table fields is reflected by their name.

Full list of fields

Order number
Customer
Observers
Status
Interval
Delivery time
Delay
Order handling time
Handling time at location
Courier
Address
Comment

Explanation for some of them:

Observers: Companies that have access to monitor order delivery. Defined when orders are uploaded to the system.
Order handling time: The time set for the courier to be at the delivery location, including the time for parking and delivery of the order. Set when uploading orders to the system. By tracking this indicator, you can determine the most optimal delivery time and plan routes more accurately.
Handling time at location: If there are several orders at the same address, the time for their delivery is summed up.

Table view setup

To configure the display and order of columns, click . This opens a section with a list of columns where you can:

Show or hide individual columns.
Reorder columns by using drag and drop.
Cancel your changes by clicking Reset.

Adjust the column width to make sure all important elements fit on the page:

Hover over the column name. You'll see the icon next to it.
Click and hold the left mouse button to hover over the icon.
Move left and right to change the width.

Operations with the list of orders

View data for any date

Select how to set a date:

Choose one of the predefined options: Yesterday, Today, or Tomorrow.
Left-click on the date field and select its value in the calendar.
Enter the date in the Search box.

Find an order in the general list

Enter the order number, customer name, or part of the delivery address in the Search box.

Export data in table format

Click Download XLSX.

Open the order card

Click on the order number in the list.

Note. If the courier was deleted from the system, “Courier deleted” is displayed instead of their username. You can see the deleted courier's username in the order card. The button for adding an order isn't displayed for deleted couriers.

Order card

The card contains:

Detailed information about the order.
Photos if the courier uploaded any.
A map that shows the courier's location.
Tools for updating and deleting the order and contacting the courier.

Example

The courier can change order coordinates in the app. The changes will be reflected in the report.

Note. If the order is assigned to a courier who was removed from the system, the Write to courier button isn't displayed in the order.

Description of fields

Please note that some fields cannot be changed in the interface.


Field	Description	Can/can't be changed
Order number *	Order number in Track & Trace.
Customer *	Recipient name.
Observers *	Companies that have access to monitor order delivery.
Status	Order status set by the courier.
Address *	Order address if it was explicitly specified. Click the link to go to Yandex Maps.
Date *	Order date.
Delivery interval *	Order time window.
Weight *	Order weight if it was specified.
Delivered	Time when the order was delivered.
Approved	Time when the order was approved.
Courier expected arrival time	Estimated arrival time at the recipient.
Delay	Actual time of delay.
Order handling time *	The time set for the courier to be at the delivery location, including the time for parking and delivery of the order.
Handling time at location	If there are several orders at the same address, the time for their delivery is summed up.
Courier *	ID of the courier who is delivering the order. Click the link to go to the courier card.
Customer's phone number *	Phone number in international format for contacting the client: country code and subscriber number, but no more than 14 characters. For example, `+10123456789`. If the client has multiple numbers, specify them separated by commas. The maximum number of characters (spaces, brackets, commas, and the `+` sign) is 80. If a customer has several numbers, the Yandex Courier app will let the courier choose which one to call. No SMS notification is sent in this case.
Comment *	Additional information about the order, location details, and so on.
Delivery confirmation radius	Radius, in meters, from the order location within which the order is considered completed. Defined in the company settings if Automatic delivery detection is enabled.


Field	Description	Can/can't be changed
Order number *	Order number in Track & Trace.
Customer *	Recipient name.
Observers *	Companies that have access to monitor order delivery.
Status	Order status set by the courier.
Address *	Order address if it was explicitly specified. Click the link to go to Yandex Maps.
Date *	Order date.
Delivery interval *	Order time window.
Weight *	Order weight if it was specified.
Delivered	Time when the order was delivered.
Approved	Time when the order was approved.
Courier expected arrival time	Estimated arrival time at the recipient.
Delay	Actual time of delay.
Order handling time *	The time set for the courier to be at the delivery location, including the time for parking and delivery of the order.
Handling time at location	If there are several orders at the same address, the time for their delivery is summed up.
Courier *	ID of the courier who is delivering the order. Click the link to go to the courier card.
Customer's phone number *	Phone number in international format for contacting the client: country code and subscriber number, but no more than 14 characters. For example, `+10123456789`. If the client has multiple numbers, specify them separated by commas. The maximum number of characters (spaces, brackets, commas, and the `+` sign) is 80. If a customer has several numbers, the Yandex Courier app will let the courier choose which one to call. No SMS notification is sent in this case.
Comment *	Additional information about the order, location details, and so on.
Delivery confirmation radius	Radius, in meters, from the order location within which the order is considered completed. Defined in the company settings if Automatic delivery detection is enabled.

* Set when uploading orders to the system

Delivery tracking

Route information

To view the current delivery route, click the link in the Courier field.

Order link

To send a delivery tracking link to a customer:

At the top of the card, double-click the order number.
At the bottom of the card is the Get a link button. Click it.
The button will be replaced with the link. Copy the URL and send it to the customer in any convenient way.

The delivery tracking widget contains information about the order status, estimated late arrival time, order queue and its history.

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