Carrying out deliveries

Route

The route is loaded automatically.

Start of delivery

1. Tap the first order to open the order card and see the details. For more information, see View order.

   Note. If you have multiple orders associated with the same address, they will be combined in a single multi-order.
2. Tap Delivery address to open the route.

Arrival for delivery

When you arrive at the delivery address, you'll see a notification with a countdown timer. That's the time during which the delivery will be registered as finished.

Completion of delivery

After a few minutes, the order will be automatically marked as delivered.

When you complete your first order, proceed to the next one on the list.

Route

Choose your route:

1. Tap on the top left of the screen and go to the Settings menu.

2. Tap Choose a route.

3. Find the route you need and tap Select.

Coordination of delivery time

1. Tap the first order to open the order card and see the details. For more information, see View order.

   Note. If you have multiple orders associated with the same address, they will be combined into a single multi-order.
2. Tap Call customer to coordinate the delivery.
3. After the call is completed, the app will open the screen with order statuses.

   

   Your next actions depend on the selected status. Select the appropriate status based on your conversation with the client:

   1. Delivery window confirmed

   Select this status if the client is waiting for the order within the specified period.

   2. Delivery canceled

   Select this status if the client refused to accept the order. Then tap Cancel to remove the order from your route.

   If you canceled an order by mistake, return it to your route.

   3. Call failed

   Select this status if you couldn't reach the client. The order will be excluded from the delivery plan and marked with the label on the map.

   Try calling the client later.

   4. Delivery time changed

   Select this status if the client asked to change the delivery time.

   When you select this status, you'll be taken to the screen where you need to assign a new delivery window:

   1. Tap Beginning and select the agreed date and time.
   2. Tap End and select the agreed date and time.
   3. Save your changes.

Route optimization

This step is required if the client changed the delivery time. For more information, see Route optimization.

Start of delivery

To open a route in Yandex Navigator:

1. Open the order card.
2. Tap Delivery address.

Completion of delivery

When the order is completed, click Delivered.

If you marked an order as delivered by mistake, return the order to the route.

When you complete your first order, proceed to the next one on the list.