Plug-in features

This page describes features that are not included in the application's basic feature suite.

The feature set of your application depends on your company settings. If a setting has been changed, restart the app for the change to take effect.

  1. Route optimization
  2. Preset messages
  3. Partial delivery
  4. Limiting the number of visible orders
  5. Restricting changes to the delivery window

Route optimization

Restriction.

You can only optimize routes that don't include intermediate depots.

  1. Click in the upper right corner of the screen.
  2. Click Optimize route.
  3. If the number of delays has decreased, click Save.
Tip. If the  icon is not displayed, contact your manager.

Preset messages

A number of typical situations can happen as you carry out orders. To make it easier to discuss them with a coordinator, you can use preset message templates.

To send a preset message:

  1. Click Report a problem in the order card.

  2. Specify your reason for contacting the coordinator:

    • Wrong address
    • No answer
    • Road accident

Partial delivery

If the order was not delivered in full:

  1. In the order card, click Partially delivered.
  2. Choose your reason:
    • Product is damaged
    • Packaging is damaged
    • Client refused
    • Wrong product
    • Incomplete order
    • Postponed by client
    Note.

    The reasons list is determined by your company's settings and may look different.

    If your reason is not on the list, click Your comment and describe it.

The company manager will then see the status Partially delivered and your reason for setting the status.

Limiting the number of visible orders

Sometimes you may only see two orders on the list — your current order and the next order — instead of the whole list. When your current order is delivered or canceled, information about the next order that's part of your route will appear on the list.

Under the list you can find:

  1. The number of remaining orders.
  2. The end of the time window of the last order on the list.

Restricting changes to the delivery window

You may not be able to change the order delivery window. In that case:

  • The button for the date and time widget on the order card can't be clicked.

  • The options menu that also includes the delivery timeframe widget doesn't pop up after a call to the client.