Frequently asked questions

Planning task

How do I get the original task data?

To view the original task data, use the following link:<task_id>, where

task_id is the ID of the completed task.

Is there a limit on the number of tasks that can be simultaneously launched in Planning?

Yes, there is. By default, you can use one access key to launch no more than ten parallel planning tasks.

How do I geocode addresses for a planning task?

The geocoding of addresses depends on how you launch the task. If you launch planning:

  • Via the API: Process the addresses in Geocoder before you start.
  • In the interface: The addresses are automatically processed by the built-in geocoder (for more information, go to the Map section under Import window).
Can I set the planning calculation time manually?

In the Request processing time section, you can see the standard planning time for the Optimal setting. If you need set additional limits on the planning time, contact support.

After I launched the task, my internet connection broke and a “failed to fetch” error appeared. Do I need to launch the task again?

No, you don't need to do that again. The task is saved under a unique number that you can find in the address bar:<company_id>/depots/all/mvrp/<task_id>, where

task_id is the ID of the completed task.

company_id is your company's ID.

To receive the solution, refresh the page where you launched the task.


Why are some orders unallocated?

Orders may be unallocated for a number of reasons. Most often, it's because of hard restrictions that the algorithm can't violate:

In some scenarios, such behavior is expected (see Planning orders that can be rescheduled/Planning part of the orders).

To understand the reasons, look at the task conditions:

  1. Check the order's penalty.drop value. It mustn't be too small or zero.
  2. Make all order windows soft.
  3. Remove order tags.
  4. Remove order load_types.
When planning an order, how can I take into account multiple time windows?

For a description of settings for this scenario, see Multiple time windows in the order.

Why are there long waiting times between orders?

For more information about long waiting times and how to reduce them, see Minimizing waiting time for couriers.

Why do I need to specify the parking and delivery time separately?

This is so that when orders are combined in multi-orders, the parking time is only counted once and the delivery time depends on the number of orders.


How can I use all specified couriers?

The settings for managing courier workload are described in the following use cases:

Can I have a courier drive a vehicle and then “change” to public transport? Or can I implement a scenario where the courier drives to the parking lot and then walks to the delivery points?

No, within one planning task, you can select only one transport type for one courier.

A special case is planning in transit mode, where the courier uses public transport, gets off, and walks to the delivery point.

How do I take into account the couriers' work schedule?

In each planning, take into account the couriers' work schedule on a specific day. If their schedules are different on different days, take this into account when forming an API request or when preparing data in Excel.

If you know orders for future dates and the couriers' schedule in advance, use the description of the Planning orders for multiple days case.

How can I make the route finish closer to the courier's home or parking space?

Add a garage point and specify its ID in the vehicle.finish_at field. The route will conclude at the specified point.

If the option to return to the depot at the end of a shift is enabled (parameter vehicle.return_to_depot = TRUE), the courier will first return to the depot, and then go to the finish_at point.

For more information, see the Returning to the depot at the end of the working day and Start or end of the route at an arbitrary point.


How do penalties work? I specify the penalties that I use to evaluate the work of couriers/vehicles, but the planning results are bad.

Penalties are intended only for setting up the algorithm. They aren't linked to logistic cost analysis.

You can find recommendations on using penalties in the descriptions of logistic scenarios.

Integration with the API

I set up API integration, but I want to edit routes in the Planning interface. How do I send the routes to my system after editing them?

For more information about this interaction method, see Running the API and editing the solution in the interface.

How can I view the resulting solution if the task was sent via the API?

There are two options available:

  • Via the Logistics Coordinator Workplace interface. This option supports editing routes and saving the results. For more information, see Edit a solution.
  • At<task_id>, where task_id is the ID of the received solution. This option only supports visualization, without the ability to edit the solution.