Estimated Time of Arrival (ETA)


The Estimated Time of Arrival (ETA) is calculated by Track & Trace every few minutes based on active (incomplete and non-canceled) orders on the route. The estimate is made based on the latest traffic and road conditions.


Required conditions for calculating the ETA:

  • The courier's coordinates have been received.
  • The courier follows the route according to the delivery sequence.

The ETA affects:

The ETA calculation method depends on the notification creation time.

View the ETA

Logistics coordinators

In the routing workspace interface, the ETA can be found on different pages:

  1. Go to Track & TraceDashboard and select a route.
  2. Scroll down to the table with orders and find the Time on site column.
Note. The route page also shows when the ETA was calculated. For example, at 14:41.


Customers can find the ETA in the widget by following the URL in the format<tracking ID>. For more information, see Client widget.