Estimated Time of Arrival (ETA)


The Estimated Time of Arrival (ETA) indicates the expected arrival time that Track & Trace calculates every few minutes for non-delivered and non-canceled orders en route. The forecast is made based on the current data about traffic and road conditions.


Mandatory conditions for calculating the ETA:

  • The coordinates are received from the courier.
  • The courier moves along the route in accordance with the order delivery sequence.

The ETA calculation results affect:

The ETA calculation type depends on when the notification was created.


For logisticians

In the routing workspace interface, the ETA value is displayed on pages of different types:

  1. Open Track & TraceDashboard and select a route.
  2. Scroll down the page to the table with orders and find the Delivery time column.
Note. The route page also indicates the ETA calculation time. For example, at 10:55, 11:03, and so on.

For customers

Customers can find the ETA value in the widget via a link like<tracking ID>. For more information, see Client widget.