Courier performance report

A report on the quality of couriers' work provides data on order completion for a certain period of time. Use it to:

  • Find out which couriers are most often late or violate the delivery schedule.
  • See how the actual order completion time corresponds to the delivery interval.
  • Evaluate other parameters that are important for your tasks.

You can also get information about the delivery quality using the API.

Create a report

To generate the report, specify the date range and click Show. The range should not exceed 31 days.

To filter the results, after generating the report, enter the necessary parameters in the Search box.

Note. If you use the API, you can generate a report for any time interval.

Configure the report layout

To configure the display and order of columns, click . This opens a section with a list of columns where you can:

  • Show or hide individual columns.
  • Reorder columns by using drag and drop.
  • Cancel your changes by clicking Reset.

Adjust the column width to make sure all important elements fit on the page:

  1. Hover over the column name. You'll see the  icon next to it.
  2. Click and hold the left mouse button to hover over the icon.
  3. Move left and right to change the width.

If you need an Excel report, click Download XLSX.

Note. If the courier was removed from the system, their orders will be visible in the report, only the “Courier deleted” note will be displayed instead of their username.

Report field description

For more information about report fields, see the table below.

Name Explanation
Overview
Type Order type.
Order Order number.
Address Order address (if explicitly specified).
Recipient Recipient name.
By status Order status set by the courier.
Courier Courier ID.
Route Route number assigned by the Planning service.
Vehicle The way the courier travels.
Depot number The depot that the order was shipped from.
Order weight (kg) Order weight (if specified).
Order volume (m3) Order volume (if the length, width, and height were specified).
IMEI The IMEI number of the GPS device installed on the courier's vehicle.
Location
Latitude Coordinates are only shown for orders with the Delivered or Partially delivered status. The coordinates of the point where the order was marked as completed.
Longitude Coordinates are only shown for orders with the Delivered or Partially delivered status. The coordinates of the point where the order was marked as completed.
Updated latitude Data that the courier changed in the app manually, because the latitude coordinate of the point didn't match the place where the delivery was made. You can use the corrected coordinates for future planning. Learn more
Updated longitude Data that the courier changed in the app manually, because the longitude coordinate of the point didn't match the place where the delivery was made. You can use the corrected coordinates for future planning. Learn more
Arrival at the point radius Time and date of arrival at the order address or depot.
Visit to point counted Time and date of order completion.
Leaving the point radius Time and date of departure from the order address or depot.
Delivery confirmation radius Set in the company settings if the delivery status is determined automatically.
Distance between the status entry point and the order The distance from the courier to the delivery address at the time when the delivery is marked as complete. This parameter lets you identify couriers who mark the order as delivered in advance, before reaching the customer.
Actual mileage, m The actual mileage between the previous and current order.
Time and plan
Window violation type Delayed deliveries are marked Later, early ones are marked Earlier, and orders without a violation are marked On time.
Plan violation If you planned a strict sequence of deliveries, violations of the sequence are shown here.
Order according to plan The order number according to the plan. If the courier breaks the order sequence, this field value is different from the one in the Order field.
Order delivered (or cancelled) Time and date when the order was marked Delivered or Canceled.
Delivery window Corresponds to the order time window that was uploaded to Planning.
Delivery interval (time only) The order time window that doesn't specify the date.
Deviation from the delivery window Time window violation in seconds.
Order approval time Time when the order status was changed to Approved. This can be done by a courier or manager.
Call with approval less than 30 minutes before delivery Shows which couriers inform customers about their arrival ahead of time.
Location idle duration Downtime between two route points. Marked N/A if there is no data. For more information, see Courier downtime.
Transit idle duration Downtime at one of the route points. Marked N/A if there is no data. For more information, see Courier downtime.
Route date The date when the route was started.
Comments
Comment Order comments that were uploaded to Planning.
Comment on "Not approved" The courier's comments when setting the Not approved status.
Comment on "Approved" The courier's comments when setting the Approved status.
Comment on "Delivered" The courier's comments when setting the Delivered status.
Comment on "Partially delivered" The courier's comments when setting the Partially delivered status.
Comment on "Canceled" The courier's comments when setting the Canceled status.
Comment on "Couldn't reach by phone" The courier's comments when setting the Couldn't reach by phone status.
Name Explanation
Overview
Type Order type.
Order Order number.
Address Order address (if explicitly specified).
Recipient Recipient name.
By status Order status set by the courier.
Courier Courier ID.
Route Route number assigned by the Planning service.
Vehicle The way the courier travels.
Depot number The depot that the order was shipped from.
Order weight (kg) Order weight (if specified).
Order volume (m3) Order volume (if the length, width, and height were specified).
IMEI The IMEI number of the GPS device installed on the courier's vehicle.
Location
Latitude Coordinates are only shown for orders with the Delivered or Partially delivered status. The coordinates of the point where the order was marked as completed.
Longitude Coordinates are only shown for orders with the Delivered or Partially delivered status. The coordinates of the point where the order was marked as completed.
Updated latitude Data that the courier changed in the app manually, because the latitude coordinate of the point didn't match the place where the delivery was made. You can use the corrected coordinates for future planning. Learn more
Updated longitude Data that the courier changed in the app manually, because the longitude coordinate of the point didn't match the place where the delivery was made. You can use the corrected coordinates for future planning. Learn more
Arrival at the point radius Time and date of arrival at the order address or depot.
Visit to point counted Time and date of order completion.
Leaving the point radius Time and date of departure from the order address or depot.
Delivery confirmation radius Set in the company settings if the delivery status is determined automatically.
Distance between the status entry point and the order The distance from the courier to the delivery address at the time when the delivery is marked as complete. This parameter lets you identify couriers who mark the order as delivered in advance, before reaching the customer.
Actual mileage, m The actual mileage between the previous and current order.
Time and plan
Window violation type Delayed deliveries are marked Later, early ones are marked Earlier, and orders without a violation are marked On time.
Plan violation If you planned a strict sequence of deliveries, violations of the sequence are shown here.
Order according to plan The order number according to the plan. If the courier breaks the order sequence, this field value is different from the one in the Order field.
Order delivered (or cancelled) Time and date when the order was marked Delivered or Canceled.
Delivery window Corresponds to the order time window that was uploaded to Planning.
Delivery interval (time only) The order time window that doesn't specify the date.
Deviation from the delivery window Time window violation in seconds.
Order approval time Time when the order status was changed to Approved. This can be done by a courier or manager.
Call with approval less than 30 minutes before delivery Shows which couriers inform customers about their arrival ahead of time.
Location idle duration Downtime between two route points. Marked N/A if there is no data. For more information, see Courier downtime.
Transit idle duration Downtime at one of the route points. Marked N/A if there is no data. For more information, see Courier downtime.
Route date The date when the route was started.
Comments
Comment Order comments that were uploaded to Planning.
Comment on "Not approved" The courier's comments when setting the Not approved status.
Comment on "Approved" The courier's comments when setting the Approved status.
Comment on "Delivered" The courier's comments when setting the Delivered status.
Comment on "Partially delivered" The courier's comments when setting the Partially delivered status.
Comment on "Canceled" The courier's comments when setting the Canceled status.
Comment on "Couldn't reach by phone" The courier's comments when setting the Couldn't reach by phone status.

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