Courier push notifications

  1. Conditions for receiving push notifications
  2. Push notification types
    1. Assigning routes
    2. Client call needed
    3. The signal from the courier has dropped
    4. Planned route finish time
    5. Downtime notification

Couriers get push notification on their mobile device when:

  • They are assigned a route or routes.
  • They have to call a client.
  • Their signal disappears.

Couriers receive all notifications by default.

Conditions for receiving push notifications

For the courier to receive notifications:

Logistics coordinator:
  1. Specify the courier's phone number in the interface (for more information, see Couriers).
  2. Pass the Track & Trace username to the courier.
  1. Install the Yandex Courier mobile app.
  2. Register in the app with the username received from the logistics coordinator.
  3. Allow the app to send push notifications.

Push notification types


Push notifications are standard for all companies and can't be changed.

If you need to set a time window, contact support.

Assigning routes

Notification text

You were assigned a route for <company name>.

Sending conditions

The courier is assigned a route:

  • When the route is created with that courier.
  • When the route's courier has changed.

The notification is sent right after the routes are uploaded to Track & Trace.


If a courier is assigned multiple routes, they will receive a separate notification for each one.

Client call needed

Notification text

Please remember to call the client about order <order number> <order address>.

Sending conditions

The recipient must be called before the courier arrives. This is necessary for orders that are uploaded to Track & Trace without agreeing the delivery (for more information, see Order status when uploading routes).

A notification about the call is sent to the courier X seconds before the estimated time of arrival (ETA). By default, the time is 1800 seconds (30 minutes).

The signal from the courier has dropped

Notification text

Your GPS signal was lost. Location data isn't being sent.

Sending conditions

The server stops receiving coordinates from the courier on the route (reasons may include background geolocation being turned off or the application being closed).

A notification is sent if no coordinates are received over a period of X seconds. By default, the time is 180 seconds (3 minutes).

Planned route finish time

Notification text

The route is scheduled to end in 1 hour.

Sending conditions

It is almost the planned route finish time, but the courier is still traveling.

It is 1 hour before the planned route finish time.

Downtime notification

Notification text

The following downtime has been registered: <downtime duration in hours and minutes>. Please write the reason for the downtime in the chat.

Sending conditions

The courier stays in one place for a long time instead of moving along the planned route (for more information, see Courier downtime).

The notification is sent right after the downtime start. By default, the time is 1800 seconds (30 minutes).

Contact support