Push notifications for the courier
The courier gets push notifications on their mobile device when:
- The courier is appointed to a route or routes.
- The courier has to call a client.
- The courier signal disappears.
Conditions for receiving push notifications
For the courier to receive notifications:
- Logistician has to:
-
- Pass the Track & Trace username to the courier.
- Courier has to:
-
- Install the Yandex Courier mobile app.
- Register in the app with the username received from the logistics coordinator.
- Allow the app to send push notifications.
Push notification types
If you need to set the time interval, contact support. By default, the time is 1800 seconds.
Route appointment
- Notification text
-
You were assigned a
<company name>
route. - Sending condition
-
If a courier is assigned a route:
- When a route is created with a courier.
- When the route courier is changed.
The notification is sent right after the routes are uploaded in Track & Trace.
Note. If a courier was assigned multiple routes, they will receive a notification about each of them.
Client call needed
- Notification text
-
Please remember to call the client about order
<order number>
<order address>
. - Sending condition
-
If it's important to call the order recipient before arriving. Needed for orders uploaded to Track & Trace without agreeing delivery (for details, see Order status on upload).
A notification about the call is sent to the courier
X
seconds before estimated time of arrival (ETA).
The signal from the courier disappeared
- Notification text
-
Your GPS signal was lost. Your location data isn't being sent.
- Sending condition
-
If for some reason (background geolocation is turned off, the application is closed, or something else) the server stops receiving coordinates from the courier on the route.
A notification is sent if no coordinates are received within
X
seconds.
Planned route finish time
- Notification text
-
The planned route finish time is in 1 hour.
- Sending condition
-
If the planned route finish time is near, and the courier is still traveling.
The notification is sent 1 hour before the planned route finish time.
Downtime notification
- Notification text
-
Recorded downtime:
<downtime duration in hours and minutes>
. Please write the reason for the downtime in the chat. - Sending condition
-
If a courier stays in one place for a long time instead of moving along the planned route (for more information, see Courier downtime).
The notification is sent right after downtime starts.