Chat with courier

  1. Chat on the logistician's side
  2. Preset message

To quickly respond to changes in a route or different situations on the road and adjust the delivery information, use the chat available in the Yandex Courier app and the routing workspace. Chats take place in a separate app –– Yandex Messenger. For detailed instructions on how to work with chats, see Help.

In the chat, you can exchange text messages and send photos. This might be helpful for internal communication between the logistician and the courier. To attach a photo to confirm delivery or report a problem, the courier can use the Adding photos function.

Chat on the logistician's side

To start chatting with a courier:

  1. Enable chats in the company settings:

    1. Select Settings → Company.
    2. Activate the Enable chat option.

    If this mode is on, Yandex Messenger chats are available in the Yandex Courier app and the routing workspace.

  2. Open a chat with a courier. There are several ways to open it.

    No. Button Instructions
    1

    From a route:

    1. Open Track & Trace → Dashboard.
    2. Select the desired route.
    3. In the upper-right corner, click Write to courier.

    From an order:

    1. Go to the appropriate route.
    2. Open the desired order.
    3. In the lower-left corner, click Write to courier.
    2 Click the Messenger icon in the lower-right corner of the screen. You can always find it on any page of the routing workspace.
    No. Button Instructions
    1

    From a route:

    1. Open Track & Trace → Dashboard.
    2. Select the desired route.
    3. In the upper-right corner, click Write to courier.

    From an order:

    1. Go to the appropriate route.
    2. Open the desired order.
    3. In the lower-left corner, click Write to courier.
    2 Click the Messenger icon in the lower-right corner of the screen. You can always find it on any page of the routing workspace.
  3. In the chat that opens, write a message to the courier.

When a courier sends a message to the logistics coordinator, the route and order information is automatically added to it. The exact content of these details depends on how the courier sent the message.

  • Driver: name, phone, login.
  • Route: number.
  • Link to the route: <link>.

Preset message

When couriers deliver orders, they often face similar problems. To let the courier report problems with a single tap without being distracted while driving, you can compose message texts for every situation and display them in a list in Yandex Courier.

Note. This option can only be enabled via the API by sending a request to the support service.

You can use any wording you like for your orders, routes, and couriers. Just remember that the situation descriptions must be concise and fit on the screen of the Yandex Courier app. Make them as short as possible. For example:

  • Wrong address
  • No answer
  • Road accident
What it looks like in the app

To send a preset message to the logistics coordinator, the courier chooses the problem from the list in the app. The message appears in the Messenger automatically.

Contact support