Courier chat
To quickly respond to changes in a route and adjust delivery information, use the chat available in the Yandex Courier app and the routing workspace. Chats take place in a different app: Yandex Messenger. For detailed instructions on how to work with chats, see Help.
In chats, you can exchange text messages and send photos. This is a secure and reliable way for the logistician and courier to exchange internal information. A courier can verify something was delivered or report a problem by Adding photos.
Logistics coordinator
To start a chat with a courier:
Enable chats in the company settings:
- Go to Settings → Company.
- Activate Enable chat.
When enabled, Yandex Messenger chats are shown in the Yandex Courier app and the routing workspace.
Open a chat with a courier. This can be done in a number of different ways:
No. Button Instructions 1 
From a route:
- Go to Track & Trace → Dashboard.
- Select a route.
- In the upper-right corner, click Contact courier.
From an order:
- Select a route.
- Open an order.
- In the lower-left corner, click Contact courier.
2 
Click the Yandex Messenger icon in the bottom-right corner of the screen. It's displayed on every page of the routing workspace. No. Button Instructions 1 From a route:
- Go to Track & Trace → Dashboard.
- Select a route.
- In the upper-right corner, click Contact courier.
From an order:
- Select a route.
- Open an order.
- In the lower-left corner, click Contact courier.
2 Click the Yandex Messenger icon in the bottom-right corner of the screen. It's displayed on every page of the routing workspace. In the chat, write a message to the courier.
When a courier sends a message to the logistics coordinator, information about the route and order is automatically added to it. The exact information depends on how the courier sent the message.
- Driver:
name,phone,login. - Route:
number. Route URL:
<link>.
- Driver:
name,phone,login. - Route:
number. - Order:
order_id. - Supervising company:
name. - Order URL:
<link>.
Message templates
Couriers often face the same problems. To save couriers time, you can compose messages in advance for any number of situations. The list of messages will be displayed in Yandex Courier and couriers can send them in just one tap.
Information can be worded to account for your orders, routes, and couriers. Just remember that the descriptions must be concise and fit on the screen of the Yandex Courier app. Keep them as short as possible. For example:
- Wrong address
- No answer
- Road accident
To send a message template to the logistics coordinator, the courier chooses the problem from the list in the app. The message is then inserted into Yandex Messenger.
