Courier downtime

  1. Settings
    1. The period before downtime begins
    2. Downtime start
  2. Viewing downtime
    1. Notification window
    2. On the route page
  3. Downtime statistics

Downtime is a situation when a courier stays in one place for a long time instead of moving along the planned route. This indicates a problem that can lead to delays or losses.

There are different types of downtime:

Outside of location

A long stop between two route points (such as a depot and a delivery point).

At location

A long unplanned stop at a delivery point, in the depot, or at another route point.

Settings

Note. You can change parameter values via support. The values apply to the entire company.

The period before downtime begins

The idle_time_window_s parameter defines how long someone must stop before downtime starts.

Default value: 1800 (30 minutes).

Downtime start

The downtime detection method depends on the node_idle_type parameter.

By delivery interval

Set the node_idle_type parameter to time_window_end.

Downtime starts at the end of the delivery interval if the courier arrives at the delivery location on time or before the order time window.

Note. If the courier is late and arrives after the delivery window ends, downtime is counted from the moment they arrive.
By handover time

Set the node_idle_type parameter to service_duration (set by default).

This method is related to how the estimated time of arrival (ETA) is calculated:

  • arrival_time

    Downtime detection begins when the courier arrives at the delivery point.

    After the courier arrives, downtime begins when the service duration time service_duration_s and the period before downtime idle_time_window_s have passed, even if the order time window hasn't ended yet.

  • delivery_time

    Downtime doesn't begin before the order time window. The time that the courier is at a standstill while waiting for the order time window to begin isn't taken into account.

    If the courier arrives before the delivery window, then downtime begins after the delivery window begins and after the service time and the period before downtime idle_time_window_s end.

    If the courier arrives after the delivery window starts, downtime begins when the handling time and the period before downtime idle_time_window_s end.

Viewing downtime

You can view downtime data in the routing workspace as coordinates are received from the courier.

Notification window

Notifications help you quickly find out that the courier stopped moving. Notifications appear in the upper-right part of the screen when downtime is recorded.

The notification card contains:

  • Information about the courier and downtime.
  • An Open route button to go to the route page.
  • A Write to courier link to start a chat with the courier in Yandex Messenger.
  • A button to close the window.

If there are several notifications, they are displayed on top of one another.

Notifications are disabled by default. To enable notifications:

  1. Select Settings → Company.
  2. Enable the Downtime notifications option.

On the route page

The route page displays:

  1. The time when the courier last sent coordinates.
  2. The position of the courier when they last sent coordinates.

This way, you can see where the courier is and how much time they spend at every route point.

Using the time the last coordinates were sent, the logistician can determine whether the courier had internet connection problems and contact them if necessary.