General description

Track & Trace helps you track delivery in real time and inform recipients about the courier's estimated time of arrival.


  • Notify recipients about delivery.
  • Inform the delivery company or the service center operator about the courier's performance during the day.
  • Warnings about delivery time violations.

Example of working with the Track & Trace service

  1. The customer places an order. The order data is saved in the delivery company database.
  2. The delivery company uploads information from the API to the Track & Trace database.
  3. Track & Trace:
    • Processes the loaded data and generates a route.
    • Sends route information to the courier's device that has the Yandex Courier app installed.
    • Sends the customer a delivery notification.
  4. Courier:
    • Fulfills the delivery.
    • Marks the delivery as complete in the Yandex Courier app.
  5. The Yandex Courier app updates data in the Track & Trace database.
  6. The delivery company syncs the changes in the Track & Trace database with the local database.

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