Order list display and editing
- The effect of the option on the courier's ability to edit the route
- Editing routes for the following day
The order list view in the mobile app and the courier's ability to edit the route are set up based on the company needs.
The list of orders in the app may be full or limited. To manage it, use the Order list display function.
- Enabled
- The courier sees a full list of orders.
- Disabled
- The courier only sees the current order and the next order. The rest appear one by one after the previous order is delivered or canceled.
To disable or enable this option, as well as to find out its status, contact support. The updated setting will take effect after the courier restarts their app.
The option is enabled by default.
The option is enabled and disabled for all company couriers.
The effect of the option on the courier's ability to edit the route
Couriers can change the order sequence in the app if the Allow couriers to edit the route option is enabled for the depot.
The courier can edit the route only if coordinates are received from them.
The statuses of the Order list display and Allow couriers to edit the route options affect the set of tools for route editing in the app.
| Track & Trace option | Mobile app | |
|---|---|---|
| Order list display | Allow couriers to edit the route | |
 |  | A full list of orders. The route can't be edited. |
| | A full list of orders. The route can be edited manually and using the Optimize route function. |
| | A limited list of orders. The route can't be edited. |
| | A limited list of orders. The route can be edited in the app, but only manually. When editing, all orders are visible. |
| Track & Trace option | Mobile app | |
|---|---|---|
| Order list display | Allow couriers to edit the route | |
| | A full list of orders. The route can't be edited. |
| | A full list of orders. The route can be edited manually and using the Optimize route function. |
| | A limited list of orders. The route can't be edited. |
| | A limited list of orders. The route can be edited in the app, but only manually. When editing, all orders are visible. |
Editing routes for the following day
Couriers sometimes need to make changes to tomorrow's route in advance. The parameter for changing the sequence of orders in tomorrow's route is courier_edit_route_before_start_h (the default is 0). If courier_edit_route_before_start_h > 0 and the Allow couriers to edit the route option is enabled for the depot, the route becomes editable a specified amount of time before midnight.
To find out the value of the parameter or change it, contact support.