Delivery by order statuses

You can use the Delivery by order statuses option to calculate the Estimated time of arrival (ETA) correctly and send SMS notifications if delivery is carried out through the mobile app in manual mode. Learn more

Attention.

If automatic delivery is set up, the option doesn't affect the calculation of the ETA.

This option is useful in the following situations:

  • There are technical or organizational difficulties with constantly receiving coordinates from the mobile app.
  • Orders have inaccurate coordinates. For example, the actual loading or unloading location may not match the coordinates of the destination. Learn more

In manual mode, the order visit is counted when the courier marks the delivery in the mobile app even if an entry into the delivery radius isn't recorded.

Enabled

When calculating the ETA, the order of the delivery status is taken into account. The actual sequence of visiting orders fixed by the auto detection logic is ignored.

If the time of the order visit and the manual delivery mark don't match, the ETA may be calculated inaccurately.

Disabled
When calculating the ETA, the actual sequence of visiting orders fixed by the auto detection logic is taken into account. The way the status mark is set doesn't matter.

To disable or enable this option, as well as to find out its status, write to the support service.

Note.

The option is on by default for new companies.

Contact support